Transportation

 

 

https://sm.asisonline.org/Pages/Industry-News-June-2017.aspxIndustry News June 2017GP0|#28ae3eb9-d865-484b-ac9f-3dfacb4ce997;L0|#028ae3eb9-d865-484b-ac9f-3dfacb4ce997|Strategic Security;GTSet|#8accba12-4830-47cd-9299-2b34a43444652017-06-01T04:00:00Zhttps://adminsm.asisonline.org/pages/flora-szatkowski.aspx, Flora Szatkowski<h4>​Airport Awareness</h4><p>Budapest Airport is moving toward a new approach for airport and air traffic management. Working with HungaroControl, it is implementing a remote control tower based on the integration of the existing ground surveillance system and a camera network to enhance air traffic controllers’ situational awareness. Also working on the project are Searidge Technologies and Indra Navia.</p><p>Bosch IP cameras are an integral part of the Searidge system that helps airport operators monitor and manage surface operations. Video streams run through sophisticated processing algorithms to deliver panoramic views of the apron, taxiway, and runway areas of the airport. Video is displayed on a large video wall and can be labeled with graphical symbols and flight data. Controllers can adjust the picture for their purposes and control saturation and contrast. Images are archived for future review. In 2016, live testing of the remote tower demonstrated that the technology is suitable for both contingency purposes and live traffic control.</p><p>Bosch starlight cameras are also deployed by Searidge Technologies to support a variety of surface management operations in airports worldwide, including Dubai International Airport, Milano Malpensa Airport, and Milano Linate Airport.</p><h4>PARTNERSHIPS AND DEALS</h4><p>AccuWeather Enterprise Solutions and Alertus Technologies announced a new partnership to deliver AccuWeather’s SkyGuard site-specific warnings through the Alertus ThreatWatcher notification tool.</p><p>Allied Universal is partnering with the Clery Center to develop video-based training tools for campus public safety personnel.</p><p>Bock Corp partnered with Data­guise to help data-driven enterprises address the challenges of sensitive data security and compliance.</p><p>SirenMD selected ByteGrid Holdings LLC for its secure and compliant hosting and data center solutions. </p><p>Campbell University, in consultation with Accu-Tech, chose Arteco eMotion software for its IP video system.</p><p>CBC AMERICAS Corporation announced a strategic business alliance with CrucialTrak to market CrucialTrak products in Japan, Australia, Canada, the United States, the Caribbean, Mexico, and Latin America.</p><p>Covenant Services Worldwide partnered with In-telligent to improve its business of protecting people and property.</p><p>DarkLight announced a strategic alliance with Agile Defense, Inc., to integrate technologies for federal and civilian clients in the United States.</p><p>Deloitte and Zurich North America are working together to protect customers from cyber-related risks. </p><p>Elbit Systems Ltd. announced that its subsidiary Cyberbit Ltd. was awarded a contract from Ni Cybersecurity Inc. to launch a cybersecurity training and simulation center in Tokyo powered by the Cyberbit Range platform.</p><p>Exodus Intelligence and Kenna Security announced a partnership that will allow customers premium access to zero-day vulnerabilities.</p><p>Guardian Analytics is partnering with Tyfone for secure mobile and online banking.</p><p>Intersections Inc. expanded its partnership with Digital Matrix Systems, Inc., for consumer identity and privacy protection.</p><p>Milestone Systems and Live Earth created a simple way to integrate video into a common operational picture.</p><p>Netwrix Corporation announced that Consilink is using the Netwrix Auditor. </p><p>Nextnine integrated the SilentDefense technology from SecurityMatters into its ICS Shield solution.</p><p>Primitive Logic and AsTech Consulting launched a merger and acquisition technology and security due diligence partnership.</p><p>TagMaster North America, Inc., deployed its long-range RFID solutions for parking access for Community Regional Medical Center in Fresno, California.</p><p>VolunteerMatch and SureID are providing a high-assurance identity credential for volunteers.</p><p>Wadsworth Solutions joined the InsideIQ Building Automation Alliance.</p><p>Vingtor-Stentofon by Zenitel Group announced an integration with Software House C•CURE 9000 from Tyco Security Products to provide an integrated platform for access control and critical communications.</p><p>ZKAccess is an AMAG Technology Symmetry preferred partner and member of the Symmetry Preferred Partner Program.​</p><h4>GOVERNMENT CONTRACTS</h4><p>CNC Technologies was selected by the Florida Department of Law Enforcement to deploy a video and data streaming suite for aerial support during natural disasters, counterterrorism efforts, and criminal investigations.</p><p>General Dynamics Information Technology was awarded a task order by the Defense Intelligence Agency to provide cybersecurity services.</p><p>Genetec and Point Blank Enterprises won a contract to provide the North Miami Police Department with Point Blank IRIS Cam body worn cameras and Clearance, a collaborative case management system from Genetec.</p><p>Dyskret Poland Ltd. deployed Idesco readers within the new security system at Krakow Airport.</p><p>Kelvin Hughes was contracted by Boustead Naval Shipyard via D’Aquarian Services Sdn to supply SharpEye Doppler radars for new ships in the Royal Malaysian Navy’s Second Generation Patrol Vessel program.</p><p>A new life safety system based on Kentec’s addressable extinguishing control panel technology is being installed in the new terminal at Norway’s Bergen Flesland International Airport.</p><p>Netwrix Corporation announced that the U.S. National Weather Service Southern Region chose Netwrix Auditor to control its distributed IT environment and privileged users, enforce security policies, and comply with NIST 800-series requirements. </p><p>Corona-Norco Unified School District in California deployed a Nexsan solution to meet increasing storage demands and accommodate the district’s video surveillance mandate.</p><p>Nuctech’s Relocatable Container/Vehicle Inspection System was instrumental in helping the Australian Federal Police and the Australian Border Force detect contraband materials in a major drug confiscation.</p><p>TASER International and its U.K. subsidiary, Axon Public Safety UK, will provide Warwickshire Police and West Mercia Police with Axon Body 2 cameras and Axon Flex 2 cameras.</p><p>The government of Canada selected Weatherhaven for its Headquarters Shelter System.​</p><h4>AWARDS AND CERTIFICATIONS</h4><p>Commissionaires is included in the Forbes list of Canada’s Best Employers of 2017.</p><p>Covenant Security Services, Ltd., attained a total recordable incident rate of 0.217, compared to the security industry average of 1.60.</p><p>The Electronic Healthcare Network Accreditation Commission is now designated a HITRUST CSF Assessor by the Health Information Trust Alliance (HITRUST).</p><p>EventTracker v8.2 was a gold winner in SIEM and a silver winner in Managed Security Service at the 2017 Global Excellence Awards sponsored by Info Security Products Guide. </p><p>The Identiv Hirsch government Federal Identity, Credential, and Access Management (FICAM) solution is now included on the U.S. government’s FICAM Approved Products List following approval by the General Services Administration lab.</p><p>IDscan was granted a U.S. patent for Visage, which verifies the facial component of a passport or ID card.</p><p>Mimecast Limited was certified to ISO 22301:2012 by Certification Europe.</p><p>Minkels, part of Legrand, announced that its drop away panels are FM Approved by FM Approvals, the testing arm of international insurance carrier FM Global. </p><p>MyLife Digital announced its certification for the ISO 27001 information security standard.</p><p>SCADAguardian from Nozomi Networks was named the 2017 Cutting Edge Solution for ICS/SCADA security by Cyber Defense Magazine.</p><p>Rave Mobile Safety announced that the U.S. Department of Homeland Security recognized Rave Alert, Smart911, and Rave Panic Button as Qualified Anti-Terrorism Technologies through both SAFETY Act Designation and SAFETY Act Certification.</p><p>NATO approved the Sectra Tiger/S 7401 secure mobile phone for use at the NATO SECRET level. </p><p>Tosibox was awarded ISO 9001 certification for development, licensing, manufacturing, delivery, and marketing of secure connection solutions, products, and services for the Internet of Things.​</p><h4>ANNOUNCEMENTS</h4><p>Allied Universal acquired the security services portion of Yale Enforcement Services, Inc.</p><p>ASSA ABLOY acquired Southeastern Dock & Door in South Carolina, and signed an agreement to acquire LOB S.A., a producer of locks, cylinders, and padlocks in Poland.</p><p>AT&T, IBM, Nokia, Palo Alto Networks, Symantec, and Trustonic are forming the IoT Cybersecurity Alliance to tackle Internet of Things (IoT) security challenges.</p><p>The Automotive Information Sharing and Analysis Center (Auto-ISAC) welcomed Bosch, Cooper Standard, Honeywell, Hyundai Mobis, Lear Corporation, LG Electronics, and NXP Semiconductors as original equipment supplier members.</p><p>Banker’s Toolbox, Inc., acquired Integra Systems, a provider of customer due diligence and OFAC scanning solutions.</p><p>The Campus Security Coalition is a new networking group focused on spearheading discussion about security and safety at educational facilities, and how to better address threats, further strengthen security efforts, and achieve more proactive intelligence efforts. Founding members include Arteco, Compass Integrated Communications, Oncam, and SANS Technology.</p><p>The CERT Division of the Software Engineering Institute at Carnegie Mellon University released the fifth edition of the Common Sense Guide to Mitigating Insider Threats, which is available for download on the SEI website.</p><p>CompTIA unveiled a vendor-neutral certification, CompTIA Cybersecurity Analyst (CSA+), to bring behavioral analytics to the forefront of assessing cyberthreats.</p><p>Dahua Technology USA is offering a free intelligent video system analytics upgrade for all its Pro, Super, and Ultra Series network fixed cameras and all NVRs and HCVRs. The free firmware upgrade is available on the Dahua Wiki for customers who possess models without intelligent video features.</p><p>The Financial Services Information Sharing and Analysis Center (FS-ISAC) launched a new intelligence sharing community for the energy sector.</p><p>Fortinet is providing free universal access to its Network Security Expert training and certification program.</p><p>Hanwha Techwin America announced new warranty and advanced replacement programs designed to enhance Gold and Silver STEP Partner support. </p><p>Hikvision plans to establish a research and design center in Montreal, Canada, and a research institute in California. The company also launched a French language website to better serve French-speaking Canada.</p><p>Kidde will donate 3,000 smoke alarms and 500 carbon monoxide alarms to Palm Beach County area fire departments, which will distribute and install the alarms in homes throughout the community. </p><p>Mitek entered the U.K. market and established a new office in London.</p><p>MobileIron formed an Internet of Things division, which will focus on building an end-to-end chain of trust.</p><p>Penn Foster Career School launched an online security guard diploma program.</p><p>Red Hawk Fire & Security LLC purchased Integrated Systems of Florida, strengthening its fire, life safety, and integrated security services operations in central and north Florida.</p><p>The New Orleans EMS Foundation received a donation of 10 Bleeding Control Kits from Rescue Essentials.</p><p>Rockefeller Foundation, in partnership with Thomson Reuters Foundation, Blue State Digital, and OnFrontiers, launched Zilient, an online publishing and knowledge-sharing platform designed specifically for resilience practitioners.</p><p>SAS joined the Intel Security Innovation Alliance. </p><p>Security Innovation plans to spin off its SI-Embedded business unit and create a sister company called OnBoard Security, specializing in vehicle-to-vehicle security, trusted computing, and advanced cryptography.</p><p>StoneLock, formerly Stone Lock Global, changed its name to signal continued commitment to security assurance, providing the optimal user experience, and protecting user identity. </p><p>Verizon Enterprise Solutions and Nanyang Technology University Business School are joining forces to analyze economic and insurance loss from cybersecurity incidents.</p><p>VSTEP joined the United Nations Global Compact, a voluntary corporate sustainability initiative to encourage businesses to adopt 10 universal principles in the areas of human rights, labor, environment, and corruption.</p>

Transportation

 

 

https://sm.asisonline.org/Pages/Industry-News-June-2017.aspx2017-06-01T04:00:00ZIndustry News June 2017
https://sm.asisonline.org/Pages/The-Evolution-of-Airport-Attacks.aspx2017-04-01T04:00:00ZThe Evolution of Airport Attacks
https://sm.asisonline.org/Pages/Insights-on-Asia.aspx2016-08-01T04:00:00ZInsights on Asia
https://sm.asisonline.org/Pages/Police-Officer-Shoots-Man-Outside-Dallas-Airport.aspx2016-06-10T04:00:00ZPolice Officer Shoots Man At Dallas Love Field Airport
https://sm.asisonline.org/Pages/Who’s-Staying-Over.aspx2016-06-01T04:00:00ZWho’s Staying Over?
https://sm.asisonline.org/Pages/TSA-Offers-Hands-On-Training-for-New-Hires.aspx2016-05-11T04:00:00ZTSA Offers Hands-on Training for New Hires
https://sm.asisonline.org/Pages/Book-Review---Protecting-Transportation.aspx2016-05-01T04:00:00ZBook Review: Protecting Transportation
https://sm.asisonline.org/Pages/Bottleneck-at-the-Border.aspx2016-03-01T05:00:00ZBottleneck at the Border
https://sm.asisonline.org/Pages/A-Deadline-Derailment.aspx2016-02-16T05:00:00ZA Deadline Derailment
https://sm.asisonline.org/Pages/Securing-European-Train-Travel.aspx2016-01-27T05:00:00ZSecuring European Train Travel
https://sm.asisonline.org/Pages/Selling-a-Transit-Security-Project.aspx2015-08-17T04:00:00ZSelling a Transit Security Project
https://sm.asisonline.org/Pages/TSA-Managed-Inclusion-Program-to-be-Phased-Out.aspx2015-07-29T04:00:00ZTSA Managed Inclusion Program to be Phased Out
https://sm.asisonline.org/Pages/Precheck-Problems.aspx2015-07-17T04:00:00ZPrecheck Problems
https://sm.asisonline.org/Pages/Surveillance-for-Security-and-Beyond.aspx2015-06-15T04:00:00ZSurveillance for Security and Beyond
https://sm.asisonline.org/Pages/A-Savvy-Storage-Solution.aspx2015-06-01T04:00:00ZA Savvy Storage Solution
https://sm.asisonline.org/Pages/The-War-on-Human-Trafficking.aspx2015-05-18T04:00:00ZThe War on Human Trafficking
https://sm.asisonline.org/Pages/Transit-Safety.aspx2015-01-01T05:00:00ZTransit Safety
https://sm.asisonline.org/Pages/A-Fluid-Situation.aspx2014-12-01T05:00:00ZA Fluid Situation
https://sm.asisonline.org/Pages/Practical-Aviation-Security-Predicting-and-Preventing-Further-Threats-Second-Edition.aspx2014-11-01T04:00:00ZPractical Aviation Security: Predicting and Preventing Further Threats, Second Edition
https://sm.asisonline.org/Pages/ferrying-the-masses.aspx2014-10-01T04:00:00ZFerrying the Masses

 You May Also Like...

 

 

https://sm.asisonline.org/Pages/Selling-a-Transit-Security-Project.aspxSelling a Transit Security Project<p>​<span style="line-height:1.5em;">Security is not a revenue generator in public transit, and security projects compete with numerous others within the corporate enterprise for funding. The top 75 transit agencies in the United States spend roughly 4 percent of their operating budget on security personnel and equipment, according to the Federal Transit Administration’s Public Transportation System Security and Emergency Preparedness Planning Guide.</span></p><p>To succeed, security must address this competition by presenting the project in corporate terms, evaluating traditional financial performance measures, such as return on investment and net present value. </p><p>Security should also promote a project’s cost-saving, a powerful method to quantify the value of investing in security. One transit system, the Metropolitan Atlanta Rapid Transit Authority (MARTA), in Atlanta used the cost savings of a camera analytics project to gain approval.</p><p>MARTA has numerous physical assets, including a network of video cameras that surveil 38 rail stations, 532 in-service buses, five bus garages, three rail yards, and other infrastructure located within the jurisdictions of 30 different law enforcement agencies in and around Atlanta.</p><p>The MARTA Police Department (MPD) is the longest-serving transit police agency in the country that is also certified by the Commission on Accreditation for Law Enforcement. The MPD is a full-time, full-service agency with more than 300 sworn officers, including detectives, uniform patrol, explosive detection units, and nearly 50 civilian staff members. </p><p>The MPD has more than 2,000 cameras covering the MARTA system, but found around-the-clock monitoring impractical due to boredom, distraction, and cognitive fatigue. A 24-hour monitoring program would also require additional facilities and manpower. </p><p>The MPD wanted to get the most out of its cameras and, in 2009, it began investigating how analytics could help. The road to implementing this solution required quantifying the value of a new technology amid competing priorities. Security advocates sometimes base their investment requests on the merits of an intangible perception of security, the consequences of not investing, or how the investment supports compliance with industry regulation. </p><p>But the MPD felt that these approaches fell short of providing the necessary comparative analysis. The MPD reasoned that its project would more likely find success if decision makers could easily compare projects seeking investment and evaluate quantifiable benefits that demonstrate a positive return on investment using the same scale.​</p><h4>Quantifying Benefits</h4><p>Security benefits are measured as the difference between the costs before and after project implementation. The cost benefits to MARTA needed to be researched to perform the return on investment analysis. </p><p>The MPD turned to Dr. Kendra C. Taylor, a MARTA consultant and associate vice president at AECOM, to conduct this research and analysis. She reviewed legislative requirements, industry benchmarks, risk assessments, and historic and anticipated costs to provide contextual material. Taylor’s financial analysis of costs was the most critical component because it would provide comparative numbers.</p><p>The first step in quantifying the benefits was to interview stakeholders whose day-to-day operations would be affected by the adaptive technology, including employees who would maintain the system after installation.</p><p>The next step was to explore potential scenarios to determine the types of costs involved. The third step was to collect data to estimate values for costs identified, and the fourth step was to perform analysis to determine the benefit value. This benefit value was used in the calculations for the return on investment.​</p><h4>Analysis</h4><p>The interviews with staff pointed to potential reduced costs associated with railcar vandalism, fare evasion, panhandling, liability, and rail incidents, making them the focus of the analysis. When presenting its findings to MARTA executives, the MPD provided a narrative, explaining each area of potential savings in lay terms with clearly stated costs and benefits.</p><p>Vandalism. Adaptive video technology can send alerts to stop acts of vandalism before they occur by identifying would-be vandals when they enter an area that is off limits. </p><p>For example, one evening, two MARTA railcars were covered extensively in graffiti while in the rail yard. The cars were out of service all day while they were being cleaned. </p><p>According to Ethel Williams, superintendent of railcar appearance at MARTA, the system suffers 20 acts of vandalism on railcars each year. Williams notes that the restorative costs of these incidents include almost a full day of labor and special cleaning supplies. In addition, fences are frequently damaged when the vandals enter the rail yard. Preventing these incidents would save MARTA more than $50,000 per year.</p><p>Fare evasion. In 2014, MARTA announced that fare evaders cost the transit authority an estimated $3.5 million per year.</p><p>Some of the tactics used to ride MARTA without paying include: waiting for a passenger to exit, then slipping through to enter before the gate closes; crowding through in the same direction after only one person taps his or her fare card; and simply pushing through a gate with brute force. </p><p>Adaptive video technology can detect this unusual movement and alert staff, who may review the footage on a smartphone and apprehend the person who evaded the fare.</p><p>The MPD reviewed historical analysis on fare evasion and conservatively estimated that MARTA would reclaim around $200,000 by using the pattern-detection element of adaptive video technology and hiring an officer to stand nearby.</p><p>Panhandling. It is illegal to panhandle on MARTA buses and trains and at MARTA stations. When a person stands out as moving from rider to rider along the platform, the adaptive video technology can send an alert for further investigation by MARTA personnel. </p><p>To quantify the value of having this technology on panhandling prevention, the project team considered the effect of panhandling on passengers’ perception of safety. It also considered the effect on lost ridership using customer feedback from ridership surveys and a study that tied the perception of safety to ridership. </p><p>The MPD estimated that around $50,000 in revenue loss would be prevented by addressing panhandling through the use of adaptive video technology.</p><p>Liability. Liability, in the form of slip-and-fall judgments, may result from wet or dangerous conditions at rail stations or other passenger facilities. In addition, when a passenger slips or falls, MARTA wants to address the matter quickly and accurately. </p><p>The adaptive technology may detect these conditions in advance of an accident and alert MARTA employees to address the condition before it contributes to an injury.</p><p>The MPD worked with Donna Jennings, director of risk management at MARTA, along with the authority’s safety and legal departments to get historical information on incidents where the new technology would have been valuable. </p><p>Using historical data on the costs of judgments and conservative estimates on the reduction in the number of judgments, the MPD was able to identify nearly $25,000 in cost savings.</p><p>Incidents. The greatest potential for cost savings was with the avoidance of rail incidents through alerts from the adaptive video technology. Several past incidents of passengers stumbling, falling, or purposefully jumping into the train right of way were caught on video. </p><p>This video was used forensically, but it has the potential to be used in real time in the future for significant cost savings each year to alert MARTA personnel to stop a train before hitting a fallen patron.</p><p>Potential cost savings include avoidance of legal costs, settlement costs, costs to restore the train and station, lost revenue from buses removed from other service to transport impacted travelers, and lost ridership during and after the restoration period. The up to $2 million annually in identified costs that could be avoided, while significant financially, are negligible compared to the value of a life saved.​</p><h4>Success</h4><p>Part of the cost of doing business is protecting assets. The project team was able to make the case that the quantifiable benefits of investing in adaptive video technology to prevent intentional and accidental damage were justified. The return on investment proved to exceed investment costs by a factor of two or three, with a payback period of less than two years. </p><p>This type of analysis helped decision makers compare this investment with other opportunities in the portfolio. The conclusion was favorable for security, and the system integration began in 2012 and is ongoing. </p><p>--</p><p><em><strong>Aston Greene</strong> is the commander of MARTA’s Emergency Preparedness Unit.</em></p>GP0|#28ae3eb9-d865-484b-ac9f-3dfacb4ce997;L0|#028ae3eb9-d865-484b-ac9f-3dfacb4ce997|Strategic Security;GTSet|#8accba12-4830-47cd-9299-2b34a4344465
https://sm.asisonline.org/Pages/Soft-Target-Trends.aspxSoft Target Trends<p>When most people think of Orlando, Florida, Walt Disney World Resort comes to mind. The world-renowned theme park makes Orlando the second most popular travel destination in the United States. But there is much more to the city than Mickey and Minnie Mouse. </p><p>Beyond the complex infrastructure that supports Orlando’s 2.3 million citizens, the city is filled with parks and wildlife, the largest university in the country, and a vast hospitality industry that includes more than 118,000 hotel rooms. And International Drive, an 11-mile thoroughfare through the city, is home to attractions such as Universal Orlando Resort, SeaWorld Orlando, and the Orange County Convention Center, the site of ASIS International’s 62nd Annual Seminar and Exhibits this month. </p><p>Hospitality goes hand-in-hand with security in Orlando, where local businesses and attractions see a constant flow of tourists from all over the world. And at the Dr. Phillips Center for the Performing Arts, which hosts events ranging from Broadway shows to concerts to community education and events, a new security director is changing the culture of theater to keep performers, staff, and visitors safe.​</p><h4>The Living Room of the City</h4><p>Open since November 2014, the Dr. Phillips Center spans two blocks and is home to a 2,700-seat main stage, a 300-seat theater, and the Dr. Phillips Center Florida Hospital School of the Arts. The building’s striking architecture, which includes a canopy roof, vast overhang, and a façade made almost entirely of glass, stretches across two blocks and is complemented by a front lawn and plaza.</p><p>After the June 11 shooting at Pulse nightclub less than two miles south of the theater, that lawn became the city’s memorial. Days after the shooting, the Dr. Phillips Center plaza, normally used for small concerts or events, hosted Orlando’s first public vigil. A makeshift memorial was established on the lawn, and dozens of mourners visited for weeks after the attack.</p><p>Chris Savard, a retired member of the Orlando Police Department, started as the center’s director of security in December, shortly after terrorists killed dozens and injured hundreds in attacks on soft targets in Paris. Prior to Savard, the center had no security director. Coming from a law enforcement background to the theater industry was a challenging transition, he says. </p><p>“Before I came here, I was with an FBI terrorism task force,” Savard says. “Bringing those ideologies here to the performing arts world, it’s just a different culture. Saying ‘you will do security, this is the way it is’ doesn’t work. You have to ease into it.”</p><p>The Dr. Phillips Center was up and running for a year before Savard started, so he had to focus on strategic changes to improve security: “The building is already built, so we need to figure out what else we can do,” he says. One point of concern was an overhang above the valet line right at the main entrance. Situated above the overhang is a glass-walled private donor lounge, and Savard notes that anyone could have driven up to the main entrance under the overhang and set off a bomb, causing maximum damage. “It was a serious chokepoint,” he explains, “and the building was designed before ISIS took off, so there wasn’t much we could do about the overhang.”</p><p>Instead, he shifted the valet drop-off point, manned by off-duty police officers, further away from the building. “We’ve got some people saying, ‘Hey, I’m a donor and I don’t want to walk half a block to come to the building, I want to park my vehicle here, get out, and be in the air conditioning.’ It’s a tough process, but it’s a work in progress. Most people have not had an issue whatsoever in regards to what we’ve implemented.”</p><p>Savard also switched up the use of off-duty police officers in front of the Dr. Phillips Center. He notes that it can be costly to hire off-duty police officers, who were used for traffic control before he became the security director, so he reduced the number of officers used and stationed them closer to the building. He also uses a K-9 officer, who can quickly assess a stopped or abandoned vehicle on the spot. </p><p>“When you pull into the facility, you see an Orlando Police Department K-9 officer SUV,” Savard explains. “We brought two other valet officers closer to the building, so in any given area you have at least four police cars or motorcycles that are readily available. We wanted to get them closer so it was more of a presence, a deterrent.” The exact drop-off location is constantly changing to keep people on their toes, he adds.</p><p>The Dr. Phillips Center was already using Andy Frain Services, which provides uniformed officers to patrol the center around the clock. Annette DuBose manages the contracted officers. </p><p>When he started in December, Savard says he was surprised that no bag checks were conducted. When he brought up the possibility of doing bag checks, there was some initial pushback—it’s uncommon for theater centers to perform any type of bag check. “In the performing arts world, this was a big deal,” Savard says. “You have some high-dollar clientele coming in, and not a lot of people want to be inconvenienced like that.”</p><p>When Savard worked with DuBose and her officers to implement bag checks, he said everyone was astonished at what the officers were finding. “I was actually shocked at what people want to bring in,” Savard says. “Guns, knives, bullets. I’ve got 25-plus years of being in law enforcement, and seeing what people bring in…it’s a Carole King musical! Why are you bringing your pepper spray?”</p><p>Savard acknowledges that the fact that Florida allows concealed carry makes bag checks mandatory—and tricky. As a private entity, the Dr. Phillips Center can prohibit guns, but that doesn’t stop people from trying to bring them in, he notes. The Andy Frain officers have done a great job at kindly but firmly asking patrons to take their guns back to their cars, Savard says—and hav­ing a police officer nearby helps when it comes to argumentative visitors.​</p><h4>Culture, Community, and Customer Service</h4><p>There have been more than 300 performances since the Dr. Phillips Center opened, and with two stages, the plaza, classrooms, and event spaces, there can be five or six events going on at once. </p><p>“This is definitely a soft target here in Orlando,” Savard notes. “With our planned expansion, we can have 5,000 people in here at one time. What a target—doing something in downtown Orlando to a performing arts center.”</p><p>The contract officers and off-duty police carry out the core of the security- related responsibilities, but Savard has also brought in volunteers to augment the security presence. As a nonprofit theater, the Dr. Phillips Center has a large number of “very passionate” volunteers—there are around 50 at each show, he says. </p><p>The volunteers primarily provide customer service, but Savard says he wants them to have a security mindset, as well—“the more eyes, the better.” He teaches them basic behavioral assessment techniques and trends they should look for. </p><p>“You know the guy touching his lower back, does he have a back brace on or is he trying to keep the gun in his waistband from showing?” Savard says. “Why is that person out there videotaping where people are being dropped off and parking their cars? Is it a bad guy who wants to do something?”</p><p>All 85 staffers at the Dr. Phillips Center have taken active shooter training classes, and self-defense classes are offered as well. Savard tries to stress situational awareness to all staff, whether they work in security or not. </p><p>“One of the things I really want to do is get that active shooter mindset into this environment, because this is the type of environment where it’s going to happen,” Savard explains. “It’s all over the news.”</p><p>Once a month, Savard and six other theater security directors talk on the phone about the trends and threats they are seeing, as well as the challenges with integrating security into the performing arts world. </p><p>“Nobody wanted the cops inside the building at all, because it looked too militant,” Savard says. “And then we had Paris, and things changed. With my background coming in, I said ‘Listen, people want to see the cops.’” </p><p>Beyond the challenge of changing the culture at the Dr. Phillips Center, Savard says he hopes security can become a higher priority at performing arts centers across the country. The Dr. Phillips Center is one of more than two dozen theaters that host Broadway Across America shows, and Savard invited the organization’s leaders to attend an active shooter training at the facility last month. </p><p>“There’s a culture in the performing arts that everything’s fine, and unfortu­nately we know there are bad people out there that want to do bad things to soft targets right now,” Savard says. “The whole idea is to be a little more vigilant in regards to protecting these soft targets.”</p><p>Savard says he hopes to make wanding another new norm at performing arts centers. There have already been a number of instances where a guest gets past security officers with a gun hidden under a baggy Cuban-style shirt. “I’ll hear that report of a gun in the building, and the hair stands up on the back of my neck,” Savard says. “It’s a never- ending goal to continue to get better and better every time. We’re not going to get it right every time, but hopefully the majority of the time.”</p><p>The Dr. Phillips Center is also moving forward with the construction of a new 1,700-seat acoustic theater, which will be completed within the next few years. The expansion allows the center to host three shows at one time—not including events in private rooms or on the plaza. Savard is already making plans for better video surveillance and increasing security staff once the new theater is built.</p><p>“We really try to make sure that every­body who comes into the building, whether or not they’re employed here, is a guest at the building, and we want to make sure that it’s a great experience, not only from the performance but their safety,” according to Savard. “It’s about keeping the bad guys out, but it’s also that you feel really safe once you’re in here.” </p>GP0|#cd529cb2-129a-4422-a2d3-73680b0014d8;L0|#0cd529cb2-129a-4422-a2d3-73680b0014d8|Physical Security;GTSet|#8accba12-4830-47cd-9299-2b34a4344465