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https://sm.asisonline.org/Pages/Protecting-Executives-at-Home.aspxProtecting Executives at HomeGP0|#3795b40d-c591-4b06-959c-9e277b38585e;L0|#03795b40d-c591-4b06-959c-9e277b38585e|Security by Industry;GTSet|#8accba12-4830-47cd-9299-2b34a43444652017-06-19T04:00:00ZRobert L. Oatman, CPP<p>​</p><p dir="ltr" style="text-align:left;">Maybe it's temporary copycatting, or it could be a new trend, but more and more executives and other high-profile figures are experiencing protest attacks at home.</p><p dir="ltr" style="text-align:left;">In just the first five months of 2017, protesters have gathered outside the homes—not offices—of the following U.S. executives, political leaders, and other prominent persons:</p><ul dir="ltr" style="text-align:left;"><li>Wells Fargo CEO Tim Sloan</li><li>Facebook CEO Mark Zuckerberg </li><li>U.S. Bank CEO Richard Davis</li><li>Robert Mercer, co-CEO of hedge fund Renaissance Technologies</li><li>Ivanka Trump</li><li>U.S. Senator Mitch McConnell</li><li>U.S. Representative Maxine Waters</li><li>U.S. Federal Communications Commission Chairman Ajit Pai</li></ul><p dir="ltr" style="text-align:left;"><br></p><p dir="ltr" style="text-align:left;">Protests at executives' homes are wildly unpredictable in their timing and other characteristics. Throngs ranging from a dozen to hundreds of protesters may appear overnight after a news report or a social media posting. This can happen despite the real possibility that the account that led to the protest is inaccurate, exaggerated, or even completely false. </p><p dir="ltr" style="text-align:left;">Regardless, spontaneous mobs or paid protesters may show up at an executive's house to express their displeasure, disturb the neighbors, block access to the home, and frighten the home's occupants by bombarding them with chants, signs, and angry marchers. </p><p dir="ltr" style="text-align:left;">One client of ours was targeted at home by protesters opposed to his company's marketing, which appealed to children. The protesters' presence and aggressive tactics caused the executive's special-needs son to panic and attempt to escape the home from a second-story window. Protests at homes are not always innocent. They are sometimes belligerent and can lead to bad outcomes for the family or the protesters. </p><p dir="ltr" style="text-align:left;">What can a security department or its executive protection division do to minimize the potential harm to executives (a duty they owe to those important, exposed employees) and even to protesters (whose injury could lead to bad press for the company)? </p><p dir="ltr" style="text-align:left;">The answer is anticipation and preventive measures. As for anticipation, one of our clients, a large multinational corporation, takes special efforts to track mentions of the company and its executives—not only in news sources but also in social media. The company's intelligence team also joins the distribution lists of adversarial organizations and, when possible, uses geofencing to monitor social media activity that mentions executives' homes or originates near them. Staff members also conduct research on the specific individuals who make potentially threatening comments online to gauge their possible dangerousness. </p><p dir="ltr" style="text-align:left;">In addition, it makes sense to delist the executive's home phone number to minimize the risk of abusive calls and to make it harder to find the executive's address. Delisting is difficult and not reliably permanent, but it is worth a try. A dedicated adversary may still be able to find the phone number and address, but there is no reason to make the task easy, especially for less-organized, spur-of-the-moment, or unbalanced persons. </p><p dir="ltr" style="text-align:left;">This anticipatory work, along with planning, makes it possible to implement special measures quickly when risk spikes. The following are some of the measures security personnel can put in place when they detect a plausible risk of protests at an executive's home:</p><ul dir="ltr" style="text-align:left;"><li>Provide security driving services to the executives and possibly to members of their families. Protesters may swarm or attack personal vehicles, and a security-trained driver would be better equipped to avoid or otherwise handle such incidents.</li><li>Contract for a law enforcement presence outside the executive's home. If the protesters remain on public property and are not violating the law, police may not do anything to protect the executive. However, a police officer in a marked or unmarked patrol car parked in front of the house may help keep the situation from escalating. </li><li>Set up temporary exterior video cameras, viewing 360 degrees outward from the home, to monitor and document protester behavior, especially any trespassing or throwing of projectiles.</li><li>Make sure the home has bright floodlights shining outward at night so protesters cannot easily trespass undetected.</li><li>Remind the family to turn on its security alarm system.</li><li>Consider having the family live elsewhere for a few days.</li></ul><p dir="ltr" style="text-align:left;"><br></p><p dir="ltr" style="text-align:left;">Protests at executives' homes are disturbing and potentially dangerous. They cannot be prevented, but with careful research and planning, they can be managed.</p><p dir="ltr" style="text-align:left;"><em>Robert L. Oatman, CPP, is president of R. L. Oatman & Associates, Inc.</em></p>

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https://sm.asisonline.org/Pages/Healthy-and-Secure.aspxHealthy and Secure<p>​With more than 8,000 Locations across the United States and approximately 247,000 employees, drugstore chain Walgreens puts a priority on protecting its assets, employees, and customers. The company’s security team, located at Walgreens headquarters in Deerfield, Illinois, strives to respond to any incident that requires attention in a timely manner, whether it be a robbery or a door alarm.</p><p>“Responding to events and dispatching is extremely important, especially in critical situations where we want to provide the best services to our people,” says Hal Friend, director of physical security and fire prevention for Walgreens.</p><p>The corporate headquarters, known as the support office, is home to around 7,000 employees. The security department, referred to as Asset Protection Solutions, is made up of asset protection officers (APOs), a physical access control systems team, and security specialists, among others.</p><p>About five years ago, the company was looking to upgrade its access control solution at its corporate headquarters and distribution centers. “We realized that we had outgrown the old platform we were on, and it wasn’t going to be able to keep up with us,” Friend notes. <img src="/ASIS%20SM%20Callout%20Images/0717%20Case%20Study%20Stats.png" class="ms-rtePosition-2" alt="" style="margin:5px;width:289px;" /></p><p>Walgreens turned to the Genetec Security Center platform, which offered an integrated video and access control solution with various features to meet the corporation’s needs. The installation was rolled out over the last few years across the corporate campus’s more than 40 buildings and distribution centers, and the last phase of the installation was completed in February 2017. </p><p>Synergis, the access control platform from Genetec, is unified with Genetec’s Omnicast video management platform through Security Center, tying the support office’s 700 cameras into one system. </p><p>Synergis operates card readers and turnstiles located throughout Walgreens’ support office campus and allows Walgreens to easily issue temporary badges for employees who forget or misplace their credentials. If workers forget or misplace their cards, they must produce identification to one of the company’s APOs. “The APOs verify in Genetec that the person is a badged employee, and then we have a process in Synergis to issue them a temporary badge that will expire at the end of that business day,” Friend explains.  </p><p>Through Synergis, the company can also set an expiration date for temporary badges for vendors, consultants, and contractors who need access for only a certain amount of time. </p><p>Walgreens has a handful of high-security locations, such as data centers, which require two-factor authentication. The employees with access to these areas must present their card to the reader, and place their fingerprint on a biometric scanner. </p><p>The company has also deployed anti-passback measures, which means the worker must badge in and badge out of the high-security location to prevent the badge from being shared. “If you leave without badging out, it will prevent you from badging back in, because the system thinks you’re still in there,” Friend notes. “It helps enforce compliance in high-value areas, so that we have exact record keeping on who was where, when.”</p><p>Through Synergis, the security team can also generate ad hoc reports that show the company who has access to specific locations. “We send those reports to the managers of those high-value areas, such as the data centers, and they audit them routinely to ensure that people who have access still require access,” he says.</p><p>Security Center from Genetec integrates into the company’s own security operations center, a 24/7 monitoring location staffed with trained officers called security specialists. If an alarm goes off anywhere on campus, the officers can click the associated alarm notification to view the video. “It’s really easy to immediately get that footage to see what happened,” he notes. </p><p>Many of the cameras on campus are situated around the perimeter or pointed at access control points. This allows for easy review of video footage related to any alarms triggered by doors forced open or turnstiles that appear obstructed. If an alert goes off, “we can immediately dispatch an asset protection officer to respond to that alarm, realizing that most of the events are mistakes,” he says. “But we investigate them all in case we do have an intrusion.”</p><p>In addition to protecting the support office, these officers monitor Walgreens locations across the country and provide dispatch calls to local law enforcement in the event of an emergency, using a video management platform from a different vendor.  </p><p>When a burglar alarm goes off at any of the store locations, security specialists use high definition video to go back and view the video associated with the alarm. If they can confirm that an intruder set off the alert, they call the police. “We dispatch only on verified alarms to cut down on false alarm dispatching, which is appreciated by law enforcement,” Friend notes. </p><p>With the headquarters located in a suburban environment, near major roads and highways, Friend says that unwelcome visitors can wander onto campus, though it is a rare occurrence. “There was an instance where the Genetec platform helped us identify an individual who came to the campus, and was not supposed to be here,” Friend says. Using video, which they turned over to law enforcement, “we identified how he got in, and then assisted the police in the investigation to apprehend that individual and resolve the matter.” </p><p>Walgreens does retain video for a specified amount of time to remain in compliance with the various audits that the company participates in. </p><p>Friend says that Genetec Security Center gives the corporation the flexibility it needs to maintain business efficiencies while providing security. “We’re ensuring security, but at the same time we never want security to impede the needs of the workforce at the campus,” Friend says. “We really feel we have that experience today with what we have.”</p><p><em>For more information: Beverly Wilks, bwilks@genetec.com, www.genetec.com, 866.684.8006</em></p>GP0|#cd529cb2-129a-4422-a2d3-73680b0014d8;L0|#0cd529cb2-129a-4422-a2d3-73680b0014d8|Physical Security;GTSet|#8accba12-4830-47cd-9299-2b34a4344465
https://sm.asisonline.org/Pages/Soft-Target-Trends.aspxSoft Target Trends<p>When most people think of Orlando, Florida, Walt Disney World Resort comes to mind. The world-renowned theme park makes Orlando the second most popular travel destination in the United States. But there is much more to the city than Mickey and Minnie Mouse. </p><p>Beyond the complex infrastructure that supports Orlando’s 2.3 million citizens, the city is filled with parks and wildlife, the largest university in the country, and a vast hospitality industry that includes more than 118,000 hotel rooms. And International Drive, an 11-mile thoroughfare through the city, is home to attractions such as Universal Orlando Resort, SeaWorld Orlando, and the Orange County Convention Center, the site of ASIS International’s 62nd Annual Seminar and Exhibits this month. </p><p>Hospitality goes hand-in-hand with security in Orlando, where local businesses and attractions see a constant flow of tourists from all over the world. And at the Dr. Phillips Center for the Performing Arts, which hosts events ranging from Broadway shows to concerts to community education and events, a new security director is changing the culture of theater to keep performers, staff, and visitors safe.​</p><h4>The Living Room of the City</h4><p>Open since November 2014, the Dr. Phillips Center spans two blocks and is home to a 2,700-seat main stage, a 300-seat theater, and the Dr. Phillips Center Florida Hospital School of the Arts. The building’s striking architecture, which includes a canopy roof, vast overhang, and a façade made almost entirely of glass, stretches across two blocks and is complemented by a front lawn and plaza.</p><p>After the June 11 shooting at Pulse nightclub less than two miles south of the theater, that lawn became the city’s memorial. Days after the shooting, the Dr. Phillips Center plaza, normally used for small concerts or events, hosted Orlando’s first public vigil. A makeshift memorial was established on the lawn, and dozens of mourners visited for weeks after the attack.</p><p>Chris Savard, a retired member of the Orlando Police Department, started as the center’s director of security in December, shortly after terrorists killed dozens and injured hundreds in attacks on soft targets in Paris. Prior to Savard, the center had no security director. Coming from a law enforcement background to the theater industry was a challenging transition, he says. </p><p>“Before I came here, I was with an FBI terrorism task force,” Savard says. “Bringing those ideologies here to the performing arts world, it’s just a different culture. Saying ‘you will do security, this is the way it is’ doesn’t work. You have to ease into it.”</p><p>The Dr. Phillips Center was up and running for a year before Savard started, so he had to focus on strategic changes to improve security: “The building is already built, so we need to figure out what else we can do,” he says. One point of concern was an overhang above the valet line right at the main entrance. Situated above the overhang is a glass-walled private donor lounge, and Savard notes that anyone could have driven up to the main entrance under the overhang and set off a bomb, causing maximum damage. “It was a serious chokepoint,” he explains, “and the building was designed before ISIS took off, so there wasn’t much we could do about the overhang.”</p><p>Instead, he shifted the valet drop-off point, manned by off-duty police officers, further away from the building. “We’ve got some people saying, ‘Hey, I’m a donor and I don’t want to walk half a block to come to the building, I want to park my vehicle here, get out, and be in the air conditioning.’ It’s a tough process, but it’s a work in progress. Most people have not had an issue whatsoever in regards to what we’ve implemented.”</p><p>Savard also switched up the use of off-duty police officers in front of the Dr. Phillips Center. He notes that it can be costly to hire off-duty police officers, who were used for traffic control before he became the security director, so he reduced the number of officers used and stationed them closer to the building. He also uses a K-9 officer, who can quickly assess a stopped or abandoned vehicle on the spot. </p><p>“When you pull into the facility, you see an Orlando Police Department K-9 officer SUV,” Savard explains. “We brought two other valet officers closer to the building, so in any given area you have at least four police cars or motorcycles that are readily available. We wanted to get them closer so it was more of a presence, a deterrent.” The exact drop-off location is constantly changing to keep people on their toes, he adds.</p><p>The Dr. Phillips Center was already using Andy Frain Services, which provides uniformed officers to patrol the center around the clock. Annette DuBose manages the contracted officers. </p><p>When he started in December, Savard says he was surprised that no bag checks were conducted. When he brought up the possibility of doing bag checks, there was some initial pushback—it’s uncommon for theater centers to perform any type of bag check. “In the performing arts world, this was a big deal,” Savard says. “You have some high-dollar clientele coming in, and not a lot of people want to be inconvenienced like that.”</p><p>When Savard worked with DuBose and her officers to implement bag checks, he said everyone was astonished at what the officers were finding. “I was actually shocked at what people want to bring in,” Savard says. “Guns, knives, bullets. I’ve got 25-plus years of being in law enforcement, and seeing what people bring in…it’s a Carole King musical! Why are you bringing your pepper spray?”</p><p>Savard acknowledges that the fact that Florida allows concealed carry makes bag checks mandatory—and tricky. As a private entity, the Dr. Phillips Center can prohibit guns, but that doesn’t stop people from trying to bring them in, he notes. The Andy Frain officers have done a great job at kindly but firmly asking patrons to take their guns back to their cars, Savard says—and hav­ing a police officer nearby helps when it comes to argumentative visitors.​</p><h4>Culture, Community, and Customer Service</h4><p>There have been more than 300 performances since the Dr. Phillips Center opened, and with two stages, the plaza, classrooms, and event spaces, there can be five or six events going on at once. </p><p>“This is definitely a soft target here in Orlando,” Savard notes. “With our planned expansion, we can have 5,000 people in here at one time. What a target—doing something in downtown Orlando to a performing arts center.”</p><p>The contract officers and off-duty police carry out the core of the security- related responsibilities, but Savard has also brought in volunteers to augment the security presence. As a nonprofit theater, the Dr. Phillips Center has a large number of “very passionate” volunteers—there are around 50 at each show, he says. </p><p>The volunteers primarily provide customer service, but Savard says he wants them to have a security mindset, as well—“the more eyes, the better.” He teaches them basic behavioral assessment techniques and trends they should look for. </p><p>“You know the guy touching his lower back, does he have a back brace on or is he trying to keep the gun in his waistband from showing?” Savard says. “Why is that person out there videotaping where people are being dropped off and parking their cars? Is it a bad guy who wants to do something?”</p><p>All 85 staffers at the Dr. Phillips Center have taken active shooter training classes, and self-defense classes are offered as well. Savard tries to stress situational awareness to all staff, whether they work in security or not. </p><p>“One of the things I really want to do is get that active shooter mindset into this environment, because this is the type of environment where it’s going to happen,” Savard explains. “It’s all over the news.”</p><p>Once a month, Savard and six other theater security directors talk on the phone about the trends and threats they are seeing, as well as the challenges with integrating security into the performing arts world. </p><p>“Nobody wanted the cops inside the building at all, because it looked too militant,” Savard says. “And then we had Paris, and things changed. With my background coming in, I said ‘Listen, people want to see the cops.’” </p><p>Beyond the challenge of changing the culture at the Dr. Phillips Center, Savard says he hopes security can become a higher priority at performing arts centers across the country. The Dr. Phillips Center is one of more than two dozen theaters that host Broadway Across America shows, and Savard invited the organization’s leaders to attend an active shooter training at the facility last month. </p><p>“There’s a culture in the performing arts that everything’s fine, and unfortu­nately we know there are bad people out there that want to do bad things to soft targets right now,” Savard says. “The whole idea is to be a little more vigilant in regards to protecting these soft targets.”</p><p>Savard says he hopes to make wanding another new norm at performing arts centers. There have already been a number of instances where a guest gets past security officers with a gun hidden under a baggy Cuban-style shirt. “I’ll hear that report of a gun in the building, and the hair stands up on the back of my neck,” Savard says. “It’s a never- ending goal to continue to get better and better every time. We’re not going to get it right every time, but hopefully the majority of the time.”</p><p>The Dr. Phillips Center is also moving forward with the construction of a new 1,700-seat acoustic theater, which will be completed within the next few years. The expansion allows the center to host three shows at one time—not including events in private rooms or on the plaza. Savard is already making plans for better video surveillance and increasing security staff once the new theater is built.</p><p>“We really try to make sure that every­body who comes into the building, whether or not they’re employed here, is a guest at the building, and we want to make sure that it’s a great experience, not only from the performance but their safety,” according to Savard. “It’s about keeping the bad guys out, but it’s also that you feel really safe once you’re in here.” </p>GP0|#cd529cb2-129a-4422-a2d3-73680b0014d8;L0|#0cd529cb2-129a-4422-a2d3-73680b0014d8|Physical Security;GTSet|#8accba12-4830-47cd-9299-2b34a4344465
https://sm.asisonline.org/Pages/On-Site-and-Cloud-Access-Control-Systems.aspxOn-Site and Cloud Access Control Systems<p>​Back in the 1970s, electronic access control systems were rudimentary by today’s standards. Those early systems consisted primarily of simple keypads for inputting PIN (personal identification number) codes, or ID cards and readers using magnetic stripe or Wiegand technology to grant or deny access while also maintaining a record of user access. There were few choices when it came to options, integration, and vendors.</p><p>Fast forward to today: now access control systems are frequently the main control platform in a physical security system. These evolved systems allow authorized staff to move freely while keeping a facility or an area secure—and they do much more. Network connectivity allows integration with security subsystems, as well as with business and operational systems such as retail and HR functions. Open architecture designs allow for compatibility with multiple technologies. Smartphones are becoming a mainstream tool in access control systems, and they can sometimes be used in place of an access card. </p><p>Even the most basic access control solution provides some level of tracking, auditing, and reporting. The combination of advanced functionality, flexible features, and integration with other systems allows current systems to provide in-depth information that far exceeds the capabilities of earlier systems.</p><p>Considering these many sophisticated features and functions can be a challenge for the end user, who must not only select an access control system but also determine how and where it will be managed and which solution best meets the organization’s financial and operational needs. Because physical security is vital to the protection of people, premises, and assets, it’s a decision that requires understanding of the technology and the applications. Following are a few examples of the options available for managing an access control system and where they are best suited.</p><h4>Credential Type</h4><p>In addition to incorporating biometrics and other advanced access credentials, today’s solutions can support PIN pads, magnetic stripe and/or Wiegand cards, proximity readers, and other technologies that organizations already use. This provides customers with the flexibility to select the credential type that best suits their needs. </p><p>For example, magnetic stripe and Wiegand access cards offer the convenience of embedding user-specific information in addition to access privileges. Because they incorporate embedded wires as opposed to magnetic material and can be used with contactless sensors, Wiegand technologies are less susceptible to extreme temperatures and other hostile environments. Cards used in systems that require contact with readers suffer from wear and tear and therefore must be replaced on a regular basis.</p><p>Proximity readers offer tremendous ease of use and the ability to quickly deactivate lost cards and issue new credentials. Because no contact is required between card and reader, credentials don’t suffer from the wear and tear common with magnetic stripe and Wiegand systems. </p><p>PIN pads are often employed for single-door applications, and their lower cost makes them attractive to organizations with limited budgets. They are extremely easy to use but also less secure, because users can easily share their codes with others.</p><p>In addition to cost, security level, and system size, organizations must also consider each technology’s ability to work with a range of access control software, as well as the ability to deploy and manage the solution using any or all of the below models.</p><h4>User-Managed on Site</h4><p>In this scenario, the customer purchases or leases equipment from an authorized reseller/integrator, who installs the system and provides training. A service contract may be included in the sale or lease. The customer is responsible for all programming activity on the dedicated PC, including data entry and updating for names, scheduling, reports, backup, and software updates. Depending on the system, badging may also be included. Other than the installation and training and any service agreement, the reseller/integrator has no additional responsibility.</p><p>Systems managed by the user on site are ideal for small to medium-sized businesses, local government offices, sporting facilities, and the like, where one or two individuals are tasked with maintaining the database, software upgrades, and infrastructure maintenance.  </p><h4>User-Managed Cloud </h4><p>Like the on-site user-managed scenario, this version starts with equipment that is purchased or leased from an authorized reseller/integrator, who installs the hardware and provides training. The difference is that the software is in the cloud and is managed, along with the supporting infrastructure, by the integrator or service provider. All backup, software upgrades, system monitoring, programming, scheduled door locking and unlocking, and other vital access control actions are performed remotely by professional monitoring providers. The user may manage only the simple functions of entering, deleting, and modifying names, and possibly badging via a Web portal.</p><p>User-managed cloud systems work well for sites with few or no IT staff—such as franchise locations or property management sites. Each location can handle the day-to-day functions of database maintenance and scheduling via a Web portal, but reports, applying patches and updates, backup, and other group functions are handled in the cloud by the integrator. One useful advantage of this scenario is that the browser application can be accessed at any time and from any device by the user. </p><h4>Remotely Managed Cloud   </h4><p>The user has little or no access to the head end software in this scenario, and all activity is performed by the service provider. Sometimes known as ACaaS (Access Control as a Service), this service is popular with enterprise-level organizations. Hardware can be new or legacy, owned or leased. When modifications are required, the service provider makes the changes. Reports can be run and sent to the end user on a scheduled or as-requested basis. Credentialing is also handled by the service provider.</p><p>Access control systems for several organizations may be hosted in the cloud by the service provider, and the security of the data is ensured with AES encryption. Multilayered filtering and partitioning allows end users to access only their own information (cardholders, access groups, hardware, etc.), while the service provider has full access to all customers’ data.</p><p>By working with a knowledgeable technology partner, such as an integrator or vendor, users will find the help they need to identify which of these solutions best meet their needs. Expertise and experience can help the end user make better and more confident decisions about an access control installation.</p><p><em>Robert Laughlin is president at Galaxy Control Systems. </em></p>GP0|#28ae3eb9-d865-484b-ac9f-3dfacb4ce997;L0|#028ae3eb9-d865-484b-ac9f-3dfacb4ce997|Strategic Security;GTSet|#8accba12-4830-47cd-9299-2b34a4344465