Perimeter Protection

 

 

https://sm.asisonline.org/Pages/Tech-and-the-Turnstile.aspxTech and the TurnstileGP0|#cd529cb2-129a-4422-a2d3-73680b0014d8;L0|#0cd529cb2-129a-4422-a2d3-73680b0014d8|Physical Security;GTSet|#8accba12-4830-47cd-9299-2b34a43444652017-06-01T04:00:00Zhttps://adminsm.asisonline.org/pages/holly-gilbert-stowell.aspx, Holly Gilbert Stowell<p>​Located in New York City’s Financial District, 7 World Trade Center (7 WTC) was the first tower to be rebuilt after the September 11, 2001, terror attacks that destroyed the Twin Towers—part of the original World Trade Center complex. </p><p>The 52-story tower, which has 1.7 million square feet of office space, opened in May 2006. The building is owned and managed by Silverstein Properties, Inc., and is home to several high-profile tenants, including Moody’s and the New York Academy of Sciences. </p><p>Because the building is located on a symbolic site in New York City and is leased to capacity, security is a top priority for the building’s management.</p><p>“Life safety is by far the most important thing for this building, our tenants, our visitors, and our employees,” says Angelo Provvido, property manager at 7 WTC.</p><p>The tower has been using turnstiles for access to its north and south lobby entrances since it opened, but the previous solution was not ideal, Provvido explains. </p><p>“We had maintenance issues with them—they were constantly malfunctioning,” he says, adding that the turnstiles had a component that would sometimes strike people in their midsection or legs as they came in and out of the building. </p><p>Kratos, the security integrator for Tower 7, oversees maintenance of several features throughout the building, including security cameras and access control. Kratos helped 7 WTC evaluate several new turnstile options that would improve convenience for the tenants and facilitate the overall flow of traffic. </p><p>When the building came across Smarter Security’s Fastlane Optical turnstiles, management was impressed. “The slim design, the glass door features—those were all things that drew our eyes and our attention to the product,” Provvido notes. </p><p>After visiting other buildings where the turnstiles were installed, 7 WTC staff decided to integrate the solution into the building’s lobby. </p><p>Integrating the product took about a year, Provvido explains, from the time Tower 7 began evaluating options to having them custom manufactured and installed. The installation was completed in two phases: one for the north lobby entrance and one for the south lobby. </p><p>Tenant convenience was a priority for the building, so demolition of the old turnstiles began on a Friday night and was finished by Monday morning in both phases. The project was completed in April 2015.</p><p>There are eight turnstiles, two of which are handicap-accessible. To gain access, tenants present an access card above a scanner on the turnstiles, which are equipped with both proximity and bar code readers. The turnstiles have swinging glass barrier doors that open to allow the person through.</p><p>“Tenants like the new product; the old ones were more of a metal, bulkier turnstile,” Provvido says. </p><p>Another feature that improves traffic flow is pairing the employee’s profile with the floor number he or she works on. When a tenant presents his or her card to the turnstiles, an elevator from the elevator bank is automatically reserved to take that person to his or her designated floor. </p><p>“The turnstile actually tells you which number elevator in the bank will be coming down for you,” Provvido says. </p><p>When a tenant has a guest, an employee preregisters the visitor in the building’s visitor management system. Guests present their identification to the security desk, and an officer will print out a temporary badge that expires at the end of the day. The pass has a bar code that opens the turnstile, and security advises the guest what floor to go to.  </p><p>When there are large events in the building with several visitors coming in at once, the turnstiles can be opened for a fixed period of time while security checks names against a list. </p><p>Kratos manages the turnstiles from the administrative side, so if there are technical issues Provvido calls the integrator to fix them. “Kratos is able to come in on short notice and make the repair and get the turnstile up and running,” Provvido explains. </p><p>Between the two installation phases, Silverstein Properties’ Chairman Larry Silverstein was able to directly compare and contrast the two turnstiles, the old and the new solutions, side by side. </p><p>“These Fastlane systems made a notable improvement in how we process the flow of our tenants and visitors,” he says. “You can feel the quality workmanship in both the aesthetics and operation.” </p><p>Silverstein Properties also owns and manages World Trade Center Building 3, which was completed in June 2016. That location, which will officially open in early 2018, has 2.5 million square feet of rentable space and will also feature the Fastlane turnstiles. </p><p>In addition to the turnstiles, which provide an effective deterrent against any would-be trespassers, 7 WTC has a fully staffed security desk during the building’s main hours. </p><p>With the old turnstiles, there was an incident where a young man jumped the turnstiles and tried to gain further access to the building. He was immediately apprehended by security, and eventually escorted away by Port Authority Police.</p><p>So far, 7 WTC hasn’t had any problems with the new turnstiles, and Provvido says the product improves business efficiency while improving security.</p><p>“You have to make sure the tenants get to their workplace in a timely manner. Everybody comes in the front doors in a rush and they are all in a race trying to get to their office space,” Provvido says. “The turnstiles secure the building, and prevent people who shouldn’t be coming in from getting through to the other side.”</p><p><em>For more information: Jeff Brown, jbrown@smartersecurity.com, www.smartersecurity.com,  5​12/328.7277 ext. 228</em></p>

Perimeter Protection

 

 

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https://sm.asisonline.org/Pages/Healthy-and-Secure.aspxHealthy and Secure<p>​With more than 8,000 Locations across the United States and approximately 247,000 employees, drugstore chain Walgreens puts a priority on protecting its assets, employees, and customers. The company’s security team, located at Walgreens headquarters in Deerfield, Illinois, strives to respond to any incident that requires attention in a timely manner, whether it be a robbery or a door alarm.</p><p>“Responding to events and dispatching is extremely important, especially in critical situations where we want to provide the best services to our people,” says Hal Friend, director of physical security and fire prevention for Walgreens.</p><p>The corporate headquarters, known as the support office, is home to around 7,000 employees. The security department, referred to as Asset Protection Solutions, is made up of asset protection officers (APOs), a physical access control systems team, and security specialists, among others.</p><p>About five years ago, the company was looking to upgrade its access control solution at its corporate headquarters and distribution centers. “We realized that we had outgrown the old platform we were on, and it wasn’t going to be able to keep up with us,” Friend notes. <img src="/ASIS%20SM%20Callout%20Images/0717%20Case%20Study%20Stats.png" class="ms-rtePosition-2" alt="" style="margin:5px;width:289px;" /></p><p>Walgreens turned to the Genetec Security Center platform, which offered an integrated video and access control solution with various features to meet the corporation’s needs. The installation was rolled out over the last few years across the corporate campus’s more than 40 buildings and distribution centers, and the last phase of the installation was completed in February 2017. </p><p>Synergis, the access control platform from Genetec, is unified with Genetec’s Omnicast video management platform through Security Center, tying the support office’s 700 cameras into one system. </p><p>Synergis operates card readers and turnstiles located throughout Walgreens’ support office campus and allows Walgreens to easily issue temporary badges for employees who forget or misplace their credentials. If workers forget or misplace their cards, they must produce identification to one of the company’s APOs. “The APOs verify in Genetec that the person is a badged employee, and then we have a process in Synergis to issue them a temporary badge that will expire at the end of that business day,” Friend explains.  </p><p>Through Synergis, the company can also set an expiration date for temporary badges for vendors, consultants, and contractors who need access for only a certain amount of time. </p><p>Walgreens has a handful of high-security locations, such as data centers, which require two-factor authentication. The employees with access to these areas must present their card to the reader, and place their fingerprint on a biometric scanner. </p><p>The company has also deployed anti-passback measures, which means the worker must badge in and badge out of the high-security location to prevent the badge from being shared. “If you leave without badging out, it will prevent you from badging back in, because the system thinks you’re still in there,” Friend notes. “It helps enforce compliance in high-value areas, so that we have exact record keeping on who was where, when.”</p><p>Through Synergis, the security team can also generate ad hoc reports that show the company who has access to specific locations. “We send those reports to the managers of those high-value areas, such as the data centers, and they audit them routinely to ensure that people who have access still require access,” he says.</p><p>Security Center from Genetec integrates into the company’s own security operations center, a 24/7 monitoring location staffed with trained officers called security specialists. If an alarm goes off anywhere on campus, the officers can click the associated alarm notification to view the video. “It’s really easy to immediately get that footage to see what happened,” he notes. </p><p>Many of the cameras on campus are situated around the perimeter or pointed at access control points. This allows for easy review of video footage related to any alarms triggered by doors forced open or turnstiles that appear obstructed. If an alert goes off, “we can immediately dispatch an asset protection officer to respond to that alarm, realizing that most of the events are mistakes,” he says. “But we investigate them all in case we do have an intrusion.”</p><p>In addition to protecting the support office, these officers monitor Walgreens locations across the country and provide dispatch calls to local law enforcement in the event of an emergency, using a video management platform from a different vendor.  </p><p>When a burglar alarm goes off at any of the store locations, security specialists use high definition video to go back and view the video associated with the alarm. If they can confirm that an intruder set off the alert, they call the police. “We dispatch only on verified alarms to cut down on false alarm dispatching, which is appreciated by law enforcement,” Friend notes. </p><p>With the headquarters located in a suburban environment, near major roads and highways, Friend says that unwelcome visitors can wander onto campus, though it is a rare occurrence. “There was an instance where the Genetec platform helped us identify an individual who came to the campus, and was not supposed to be here,” Friend says. Using video, which they turned over to law enforcement, “we identified how he got in, and then assisted the police in the investigation to apprehend that individual and resolve the matter.” </p><p>Walgreens does retain video for a specified amount of time to remain in compliance with the various audits that the company participates in. </p><p>Friend says that Genetec Security Center gives the corporation the flexibility it needs to maintain business efficiencies while providing security. “We’re ensuring security, but at the same time we never want security to impede the needs of the workforce at the campus,” Friend says. “We really feel we have that experience today with what we have.”</p><p><em>For more information: Beverly Wilks, bwilks@genetec.com, www.genetec.com, 866.684.8006</em></p>GP0|#cd529cb2-129a-4422-a2d3-73680b0014d8;L0|#0cd529cb2-129a-4422-a2d3-73680b0014d8|Physical Security;GTSet|#8accba12-4830-47cd-9299-2b34a4344465
https://sm.asisonline.org/Pages/Beyond-the-Active-Shooter.aspxBeyond the Active Shooter<p>​Tragically, school shootings are so common that only the most violent and singular capture more than brief attention in the media. One that stands out is a Seattle-area shooting this fall at Marysville-Pilchuck High School that left five teens dead. Fifteen-year-old freshman Jaylen Fryberg opened fire on five fellow students at a cafeteria table on October 24, 2014, with a .40 caliber Beretta, then took his own life. Four of the five victims died of their wounds. Two of the students, one of whom is the sole survivor, were cousins of the shooter. The other three victims, all 14-year-old girls, were friends of Fryberg. He had texted them all inviting them to the lunch table minutes before firing the shots.​</p><p>Several details surrounding the shooting appear anomalous when it comes to school violence, according to experts. Fryberg was a well-liked football player. He was voted homecoming prince just a week before the shooting. In most similar incidents, the perpetrators had been bullied, had a history of violence, or were otherwise isolated from their peers. But Fryberg shot and killed his own friends and family, not anyone who had knowingly caused him pain or suffering. </p><p>An investigation is still ongoing, and there are more questions than answers when it comes to what sparked Fryberg's actions. But the unpredictability of the Marysville-Pilchuk shooting highlights the imperative that schools take a broad approach to safety and security to prevent future tragedies. This article looks at what one school in Weld County, Colorado, is doing to ensure it can rapidly communicate with law enforcement during an active threat. Then, experts discuss how administrators can involve faculty, students, and even parents in a multipronged approach to safety and security. </p><h4>Technology Meets Policy</h4><p>Weld County School District RE-3J in Colorado encompasses 480 square miles along the I-76 corridor that runs through the center of the state. Just five communities occupy this rural area, and only one has a local police department. The community that the high school is located in, Keensburg, does not have stationed law enforcement. "We're dependent on the Weld County Sheriff's Department to be our first responders, and they are located many miles away in Greeley, Colorado," says Greg Rabenhorst, Weld County Public Schools superintendent.  </p><p>The distance makes response time in an emergency crucial at Weld Central High School, home to approximately 640 students and 40 licensed faculty and staff. It also means policies and procedures must be in place so that students and faculty can respond appropriately. </p><p><strong>Response protocol. </strong>The district has worked diligently at establishing safety directives with its students and faculty, according to Rabenhorst. For many years, each building in the school district had its own set of policies and procedures for responding to an incident. But in 2009, the district decided to standardize its response protocols across all schools. It went with those established by the I Love U Guys Foundation, a national nonprofit school safety initiative founded by John-Michael Keyes. Keyes started the initiative after his daughter was taken hostage by an intruder at her high school in Platte Canyon, Connecticut. The last thing she texted her father, after he asked, "R u OK?" was, "I love U Guys." The intruder eventually shot and killed Emily and himself. </p><p>After this tragic event, Keyes began evaluating the way in which schools across the country were equipped to respond to similar crises, and he found that there wasn't a common language among administrators, staff, and students, according to the initiative's website. He began the foundation in 2007 with the help of a 17-person review board that included members from school administrations, nonprofit organizations, government entities, and law enforcement. </p><p>Keyes spoke to Weld County administrators about the foundation in 2009, and they moved to adopt the foundation's protocols across the entire district. The idea is that simple, effective procedures are in place that can be activated at any time by an announcement over the public address system instructing students what to do. The protocols include response procedures for lockout, lockdown, evacuate, and shelter-in-place and are used by more than 5,000 schools throughout the country.</p><p>"You don't want something really complex and difficult in the middle of a crisis, and so it needs to be something that is simple yet effective," says David Miller, principal at Hoff Elementary, another school in the Weld County district.  </p><p> The school district regularly conducts each type of drill throughout the year, and Rabenhorst says the lockout system has actually been activated in a few cases at certain schools. During a shooting at Arapahoe High School near Denver, Colorado, in December 2013, school authorities put the entire district on lockdown. "We didn't know enough about the situation to know what was going on," says Rabenhorst. "You don't know if it's just isolated at that school or across the state." </p><p>In the case of a drill, he notes there's no need to inform parents, because "they expect that they're going to occur with some level of frequency." However, in the case of the lockout procedure that was conducted during the Arapahoe shooting, an automated phone message was sent to all parents' phones to let them know what had happened. This phone system is used to communicate critical messages to parents. </p><p>Rabenhorst says if it weren't for students bringing the information forward, the threats might not have been addressed properly. "We encourage kids to talk, if they hear something that's not right or of a threatening nature of any kind and our kids are doing it," he notes. They also have antibullying programs at all schools, and a hotline number posted where threats or concerns can be anonymously reported.  </p><p>Weld County conducts quarterly safety committee meetings, which are attended by administrators from all six schools, as well as local law enforcement representatives. It also has a districtwide resource officer who spends most of his time at the high school, Rabenhorst notes, and administrators invite him to observe any of the drills that take place at all the campuses. At the meetings, participants go over how drills have been going, as well as any recent developments in school security. For example, the Fryberg shooting in Seattle was a topic at a recent meeting. The grim reality of this shooting led Weld County to review its reunification plan, which is the procedure for reuniting parents and students if a school is evacuated. "What's really important is that we have procedures in place; that you know where you're going, how you're going to communicate where you're going, and that you have... student rosters and contact information," says Rabenhorst. </p><p><strong>Alerts.</strong> While Weld County puts significant effort into its safety and security policies and procedures, the district also wanted to implement a technological solution that could help in the case of an active shooter or related threat. Toward the beginning of 2014, the district started looking into technologies for the high school that might help with this type of emergency response, especially given its distance from the nearest police station.</p><p>One security concern for Weld Central is that it does not have secure entrances, meaning that the school's front doors are unlocked during regular school hours. Rabenhorst says that this is a community choice designed to maintain a more welcoming, open environment. Weld Central does require that visitors check in upon arrival at the school and clearly display their badges. It also conducts background checks for volunteer parents. </p><p>Having unsecured entrances led the school to look for a technology that could guard against an intruder. During the quarterly safety meetings, it also considered the threats that face schools from the inside as well. "We looked at what funds we thought we could allocate for safety and security enhancements, and reviewed what options we had, and we decided that BluePoint was the option we wanted to go with at our high school." </p><p>The BluePoint Alert System works much like a fire alarm. Small blue boxes are mounted throughout the school, and they can be encased in plastic, that lifts easily, to protect against accidental deployment. The system communicates over commercial-grade wireless communication technology and equipment provided by Inovonics. In the event that law enforcement response is required, the clear casing can be lifted off the box and a lever pulled down, setting off an alert at BluePoint's central monitoring station, which subsequently contacts law enforcement. BluePoint has five such stations across the country, all of which operate around the clock. The stations also incorporate redundant systems, including those on the power supply, computer networks, and communications systems.  </p><p>At the same time the alert goes to BluePoint, a phone call is automatically routed through the monitoring station to police dispatch, connecting law enforcement to the school's main phone line so administrators can give additional details on the incident. If no one picks up at the main number, the school's predefined list of numbers to call will be dialed until a person is reached. Generally a principal's cell phone number is included in that contact list, and mobile numbers are called first during after-hours emergencies. </p><p>When the system is deployed, a prerecorded message automatically broadcasts on the school's public address (PA) system, which contains instructions for the lockdown procedure. The wall-mounted units also feature strobe lights, so that in a noisy environment, such as a gym or cafeteria, students and faculty who can't hear the PA message will still know a threat is imminent. The schools hope that a broadcast message in a familiar voice, combined with the strobe lights, will generate less panic than a siren or other type of alarm going off. The strobe lights are also posted on the exterior of the school so anyone outside would know not to enter the building. </p><p>The BluePoint Alert System features a mobile component in the form of a pendant that can be worn by teachers. Weld Central has 12 such pendants, which have been distributed "strategically" among the staff, according to Rabenhorst. These buttons are useful for outdoor and after-school activities. "Some of our staff have them for outdoor PE, so if they're outside and something happens they have access to the notification system," he notes. Pushing the button on the mobile pendant is equivalent to pulling any of the mounted BluePoint levers, sending the same signal to law enforcement and activating all the same protocols.</p><p>The system can also be tied into the IP addresses of any cameras the school may have, and Rabenhorst says Weld Central plans to tie its cameras into that system in the near future. This feature would automatically pull up video from the school for law enforcement when the alarm is deployed. The same feature is accomplished by pressing the emergency button on the mobile pendants. </p><p>Weld Central installed the system in September 2014, right as the school year was beginning. The school has since held training sessions for teachers and students so they know when and how to use the technology. Rabenhorst notes that the district had enough funds to equip only one school with the BluePoint Alert System. Determining where the system could do the most good, Weld Central chose to install the technology at the high school. But school officials hope to deploy the technology at other schools in the district in the future. </p><p>Rabenhorst says the BluePoint Alert System has created an added sense of security for students, faculty, and parents. "This just helps to let them know that we take it seriously and we're willing to put in various features to help strengthen our security," he says. ​</p><h4>The Human Factor</h4><p>As demonstrated in the case of Weld Central, technology can play an important role in school security initiatives. But experts encourage broader programs that include security assessments, regular drills, and a mental health component to foster environments where students feel cared for, and encouraged to report potential hazards. </p><p><strong>Safe environments. </strong>The Seattle-area shooting leaves many lingering questions about why Fryberg would kill his friends and family, and turn the gun on himself. But bullying does not appear to be a factor in that case, leading some experts to urge that looking at the overall climate in schools may go further toward preventing violence than simply dropping in antibullying measures.</p><p>"We always say that if it's a school shooting, the shooter had to have been targeted, and they had to be targeted specifically," says Barbara Coloroso, an author and advocate of antibullying programs. "And that's a myth." She says this myth can lead administrators and even parents to look for the wrong cues when it comes to preventing school violence. Instead of paying special attention only to students who are the victims of bullying, schools must foster a "community of caring" in which all individuals feel their needs are being met. </p><p>"What went wrong with this boy will probably take a while to figure out. And it's interesting that the news will jump right away to, 'oh well probably he was bullied,'" says Coloroso. "But we have to look at it as much more complex, just as we have to look at security in our schools as a much more complex problem that's going to require a complex and in-depth solution." </p><p>She points out that there may have been a disproportionate response at Marysville-Pilchuck, when Fryberg was suspended for physical violence toward another student who had apparently called him "something racist," according to a student witness. Police won't reveal any details about the other student involved, but Coloroso says the school's disciplining procedures must be fair and consistent, and separate bullying from everyday conflict. </p><p><strong>Mental health.</strong> Mental health care is another important factor in establishing safe and secure educational environments, says Carolyn Wolf, an executive partner in the law firm of Abrams, Fensterman, Fensterman, Eisman, Formato, Ferrara & Wolf, LLP. "There has to be training for individuals to be sensitive to it, to understand when a kid says, 'I'm upset,' 'I'm depressed,' or 'I'm thinking of hurting myself,' that somebody takes that seriously and acts on it," she says. </p><p>Wolf, who is director of the firm's mental health law practice, advises schools, college campuses, and workplaces on their approach to violence prevention. She says mental health is a key component to preventing school shootings, but that each time another shooting happens, "the conversation starts, but it doesn't continue, and we just keep learning the same lesson over and over." Many investigations of school and campus violence end up pointing toward individuals who were plagued with mental health issues but did not receive the care they needed, such as the Virginia Tech and Sandy Hook shooters. "There still is a significant stigma associated with mental illness or needing mental health treatments," says Wolf. 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"We're finding schools that, because they have that tunnel vision focus on the active shooter, they're missing critical day-to-day training and awareness and focus on day-to-day issues," he says, such as students who are sent home with parents who don't have legal custody. He adds that more schools need to greet and challenge strangers walking their hallways, rather than assuming their presence is authorized.</p><p>Trump recommends that schools "diversify" their drills by altering the times. Some drills should occur at the beginning of the day when most threats tend to manifest themselves, or in the middle of a lunch period. That way, students are kept on their toes and ready to respond no matter what time an incident happens, he says. He notes that even when schools do implement drills, they often compete with other professional development priorities. Trump says that getting drills on the school calendar early is key, as well as conducting at least annual security assessments to keep safety at the forefront of school administrators' minds.</p><p>He points out two school districts that accomplished this and diversified their drills in a simple, cost-effective manner. "The superintendent and assistant superintendent would conduct unannounced visits to schools in their districts, along with their local law enforcement agency partners, and tell the principal upon their arrival to announce a lockdown drill immediately," says Trump. He says this kind of drill was over in less than 10 minutes and everyone was debriefed within 15. They then came up with a list of things that worked well and those that could be tweaked the next time.</p><p>Trump is a proponent of basic security threat assessments that start not with technology but with people. "Engaging your students is a part of that. Empower them to see what they consider to be their security concerns, and they might point out things that are a lot simpler than what [adults] come out with." He notes there have been schools who have students on their school crisis teams. They give the kids a clipboard a couple times during the school year and have them do a school safety assessment from the perspective of the students. "Oftentimes kids identify both gaps in school safety, as well as relatively simple and cost-effective solutions, that adults may never think of," says Trump. ​</p><p><br></p>GP0|#cd529cb2-129a-4422-a2d3-73680b0014d8;L0|#0cd529cb2-129a-4422-a2d3-73680b0014d8|Physical Security;GTSet|#8accba12-4830-47cd-9299-2b34a4344465
https://sm.asisonline.org/Pages/Soft-Target-Trends.aspxSoft Target Trends<p>When most people think of Orlando, Florida, Walt Disney World Resort comes to mind. The world-renowned theme park makes Orlando the second most popular travel destination in the United States. But there is much more to the city than Mickey and Minnie Mouse. </p><p>Beyond the complex infrastructure that supports Orlando’s 2.3 million citizens, the city is filled with parks and wildlife, the largest university in the country, and a vast hospitality industry that includes more than 118,000 hotel rooms. And International Drive, an 11-mile thoroughfare through the city, is home to attractions such as Universal Orlando Resort, SeaWorld Orlando, and the Orange County Convention Center, the site of ASIS International’s 62nd Annual Seminar and Exhibits this month. </p><p>Hospitality goes hand-in-hand with security in Orlando, where local businesses and attractions see a constant flow of tourists from all over the world. And at the Dr. Phillips Center for the Performing Arts, which hosts events ranging from Broadway shows to concerts to community education and events, a new security director is changing the culture of theater to keep performers, staff, and visitors safe.​</p><h4>The Living Room of the City</h4><p>Open since November 2014, the Dr. Phillips Center spans two blocks and is home to a 2,700-seat main stage, a 300-seat theater, and the Dr. Phillips Center Florida Hospital School of the Arts. The building’s striking architecture, which includes a canopy roof, vast overhang, and a façade made almost entirely of glass, stretches across two blocks and is complemented by a front lawn and plaza.</p><p>After the June 11 shooting at Pulse nightclub less than two miles south of the theater, that lawn became the city’s memorial. Days after the shooting, the Dr. Phillips Center plaza, normally used for small concerts or events, hosted Orlando’s first public vigil. A makeshift memorial was established on the lawn, and dozens of mourners visited for weeks after the attack.</p><p>Chris Savard, a retired member of the Orlando Police Department, started as the center’s director of security in December, shortly after terrorists killed dozens and injured hundreds in attacks on soft targets in Paris. Prior to Savard, the center had no security director. Coming from a law enforcement background to the theater industry was a challenging transition, he says. </p><p>“Before I came here, I was with an FBI terrorism task force,” Savard says. “Bringing those ideologies here to the performing arts world, it’s just a different culture. Saying ‘you will do security, this is the way it is’ doesn’t work. You have to ease into it.”</p><p>The Dr. Phillips Center was up and running for a year before Savard started, so he had to focus on strategic changes to improve security: “The building is already built, so we need to figure out what else we can do,” he says. One point of concern was an overhang above the valet line right at the main entrance. Situated above the overhang is a glass-walled private donor lounge, and Savard notes that anyone could have driven up to the main entrance under the overhang and set off a bomb, causing maximum damage. “It was a serious chokepoint,” he explains, “and the building was designed before ISIS took off, so there wasn’t much we could do about the overhang.”</p><p>Instead, he shifted the valet drop-off point, manned by off-duty police officers, further away from the building. “We’ve got some people saying, ‘Hey, I’m a donor and I don’t want to walk half a block to come to the building, I want to park my vehicle here, get out, and be in the air conditioning.’ It’s a tough process, but it’s a work in progress. Most people have not had an issue whatsoever in regards to what we’ve implemented.”</p><p>Savard also switched up the use of off-duty police officers in front of the Dr. Phillips Center. He notes that it can be costly to hire off-duty police officers, who were used for traffic control before he became the security director, so he reduced the number of officers used and stationed them closer to the building. He also uses a K-9 officer, who can quickly assess a stopped or abandoned vehicle on the spot. </p><p>“When you pull into the facility, you see an Orlando Police Department K-9 officer SUV,” Savard explains. “We brought two other valet officers closer to the building, so in any given area you have at least four police cars or motorcycles that are readily available. We wanted to get them closer so it was more of a presence, a deterrent.” The exact drop-off location is constantly changing to keep people on their toes, he adds.</p><p>The Dr. Phillips Center was already using Andy Frain Services, which provides uniformed officers to patrol the center around the clock. Annette DuBose manages the contracted officers. </p><p>When he started in December, Savard says he was surprised that no bag checks were conducted. When he brought up the possibility of doing bag checks, there was some initial pushback—it’s uncommon for theater centers to perform any type of bag check. “In the performing arts world, this was a big deal,” Savard says. “You have some high-dollar clientele coming in, and not a lot of people want to be inconvenienced like that.”</p><p>When Savard worked with DuBose and her officers to implement bag checks, he said everyone was astonished at what the officers were finding. “I was actually shocked at what people want to bring in,” Savard says. “Guns, knives, bullets. I’ve got 25-plus years of being in law enforcement, and seeing what people bring in…it’s a Carole King musical! Why are you bringing your pepper spray?”</p><p>Savard acknowledges that the fact that Florida allows concealed carry makes bag checks mandatory—and tricky. As a private entity, the Dr. Phillips Center can prohibit guns, but that doesn’t stop people from trying to bring them in, he notes. The Andy Frain officers have done a great job at kindly but firmly asking patrons to take their guns back to their cars, Savard says—and hav­ing a police officer nearby helps when it comes to argumentative visitors.​</p><h4>Culture, Community, and Customer Service</h4><p>There have been more than 300 performances since the Dr. Phillips Center opened, and with two stages, the plaza, classrooms, and event spaces, there can be five or six events going on at once. </p><p>“This is definitely a soft target here in Orlando,” Savard notes. “With our planned expansion, we can have 5,000 people in here at one time. What a target—doing something in downtown Orlando to a performing arts center.”</p><p>The contract officers and off-duty police carry out the core of the security- related responsibilities, but Savard has also brought in volunteers to augment the security presence. As a nonprofit theater, the Dr. Phillips Center has a large number of “very passionate” volunteers—there are around 50 at each show, he says. </p><p>The volunteers primarily provide customer service, but Savard says he wants them to have a security mindset, as well—“the more eyes, the better.” He teaches them basic behavioral assessment techniques and trends they should look for. </p><p>“You know the guy touching his lower back, does he have a back brace on or is he trying to keep the gun in his waistband from showing?” Savard says. “Why is that person out there videotaping where people are being dropped off and parking their cars? Is it a bad guy who wants to do something?”</p><p>All 85 staffers at the Dr. Phillips Center have taken active shooter training classes, and self-defense classes are offered as well. Savard tries to stress situational awareness to all staff, whether they work in security or not. </p><p>“One of the things I really want to do is get that active shooter mindset into this environment, because this is the type of environment where it’s going to happen,” Savard explains. “It’s all over the news.”</p><p>Once a month, Savard and six other theater security directors talk on the phone about the trends and threats they are seeing, as well as the challenges with integrating security into the performing arts world. </p><p>“Nobody wanted the cops inside the building at all, because it looked too militant,” Savard says. “And then we had Paris, and things changed. With my background coming in, I said ‘Listen, people want to see the cops.’” </p><p>Beyond the challenge of changing the culture at the Dr. Phillips Center, Savard says he hopes security can become a higher priority at performing arts centers across the country. The Dr. Phillips Center is one of more than two dozen theaters that host Broadway Across America shows, and Savard invited the organization’s leaders to attend an active shooter training at the facility last month. </p><p>“There’s a culture in the performing arts that everything’s fine, and unfortu­nately we know there are bad people out there that want to do bad things to soft targets right now,” Savard says. “The whole idea is to be a little more vigilant in regards to protecting these soft targets.”</p><p>Savard says he hopes to make wanding another new norm at performing arts centers. There have already been a number of instances where a guest gets past security officers with a gun hidden under a baggy Cuban-style shirt. “I’ll hear that report of a gun in the building, and the hair stands up on the back of my neck,” Savard says. “It’s a never- ending goal to continue to get better and better every time. We’re not going to get it right every time, but hopefully the majority of the time.”</p><p>The Dr. Phillips Center is also moving forward with the construction of a new 1,700-seat acoustic theater, which will be completed within the next few years. The expansion allows the center to host three shows at one time—not including events in private rooms or on the plaza. Savard is already making plans for better video surveillance and increasing security staff once the new theater is built.</p><p>“We really try to make sure that every­body who comes into the building, whether or not they’re employed here, is a guest at the building, and we want to make sure that it’s a great experience, not only from the performance but their safety,” according to Savard. “It’s about keeping the bad guys out, but it’s also that you feel really safe once you’re in here.” </p>GP0|#cd529cb2-129a-4422-a2d3-73680b0014d8;L0|#0cd529cb2-129a-4422-a2d3-73680b0014d8|Physical Security;GTSet|#8accba12-4830-47cd-9299-2b34a4344465