Intrusion & Access Control

 

 

https://sm.asisonline.org/Pages/Find-the-Fire.aspxFind the FireGP0|#cd529cb2-129a-4422-a2d3-73680b0014d8;L0|#0cd529cb2-129a-4422-a2d3-73680b0014d8|Physical Security;GTSet|#8accba12-4830-47cd-9299-2b34a43444652018-01-01T05:00:00Zhttps://adminsm.asisonline.org/pages/holly-gilbert-stowell.aspx, Holly Gilbert Stowell<p>​The University of Hawaii at Hilo (UHH), founded in 1941, is located on the largest island of the Hawaiian archipelago, Hawaii–also known as "the Big Island." The school offers 38 undergraduate areas of study, including a renowned astronomy program, to approximately 3,600 students.</p><p>The Hawaiian skies over the central Pacific Ocean offer a spectacular view of the heavens. </p><p>But despite the campus's magnificent panoramas, the university's security staff found itself gazing too often at fire panels that weren't functioning properly, says Ted LeJeune, project manager at UHH. </p><p>When the campus began major renovations about five years ago, the security department ran into challenges with the fire panels, which worked via radio signal. "We were starting to experience issues with the reflectivity and the inconsistencies of the radio system," LeJeune says, "so we were having trouble passing our final fire inspections with the fire marshal."</p><p>The institution's fire system includes panels that intermittently report back to a central station in the campus security office. "On a regular basis, the panels transmit signals that say, 'Hey, I'm here, I'm doing fine,'" LeJeune explains. "And as long as we get that heartbeat notification, the security office knows that we don't have any problems."</p><p>The fire panels report any issues to the central station, including triggered smoke detectors, pulled fire alarms, and offline panels. When any of these alarms are triggered, "we get an immediate notification to our campus security office that we have an issue with a building, and we need to dispatch somebody to investigate," LeJeune notes.</p><p>In the campus security operations center, which is staffed around the clock, security staff members monitor a large screen that displays the fire life safety system's current status, as well as active alarms. The screen allows operators to scroll through notifications and keep an archive of reports. In case of fire or another life-threatening hazard, the fire department is contacted. </p><p>The campus roofs are made of corrugated steel. But whenever the Hawaiian sun would hit the metal rooftops, the signals could get diffused or jammed, causing the radio-based fire alarm systems to report inconsistently, or not at all. This led to a host of issues for the campus security department. </p><p>"We were having intermittent connectivity and even losing connectivity to some of the locations because of the radio signal reflectivity of our roof systems," LeJeune says. </p><p>Besides the connectivity and transmission issues, the old radio units were burdensome to maintain, and an outside engineer had to travel to the campus to service the units. </p><p>These challenges led to a conversation with Digitize, which provides several aspects of the campus's fire life safety system. In the fall of 2016, Digitize suggested land-based radio units that connect into the university's existing fiber optic cable and Ethernet system. "We've done several upgrades over the last few years to standardize and stabilize our Internet," LeJeune explains, "and it was just a natural extension to add Digitize to the land system because we already had the existing backbone."</p><p>The land-based radio units allow the end user to remove the frequency transmitter on the fire panels, and connect into either the Ethernet or fiber connections in the buildings. This landline connection enables the panels to report back to the central station within seconds. </p><p>UHH launched a pilot project in the spring of 2017 to test the new product on its recently renovated College of Business and Economics building. The university upgraded its base unit in the campus security office to accommodate both the radio frequency and the land inputs. </p><p>During the testing, the land-based units successfully and accurately reported all issues to the central station. "Our pilot project went fantastically," LeJeune says. "We were able to retrofit the remote unit [with the landline], and we were able to clearly communicate and program the base unit," he says. The school also brought the fire department in to observe the new system. "They were thrilled that we were getting a more stable network and that we were able to more clearly manage and supervise our system." </p><p>Since installing the new system, the campus has not experienced any issues with fire alarm panel reporting. Over the next several months, the campus plans to add additional land-based units to at least 25 buildings. Some of the larger buildings will have their own unit while groups of smaller buildings can share units, LeJeune adds. </p><p>With the new system, UHH security staff can service the panels themselves, rather than relying on an outside engineer. "Digitize has given us in-house training, so that we can not only diagnose but also put new systems online, and program them at both ends to communicate consistently and properly," he notes. "The ability to work on them internally…and the training that we've been able to get from Digitize has just been a real major step forward for us." </p><p>He adds the new system allows security to fully focus on the issues that deserve attention. "It's about having confidence that we have consistent communications, and that we're not getting dropouts or false alarms," he says. "This allows the security office folks to focus on their assigned tasks rather than chasing ghosts and false alarms."</p><p>For more information: Abe Brecher, Digitize, www.digitize-inc.com, abeb@digitalize-inc.com, 973.219.2567 ​</p>

Intrusion & Access Control

 

 

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https://sm.asisonline.org/Pages/Put-Training-to-the-Test.aspxPut Training to the Test<p>​The classroom door flies open. An emotionally distraught student rushes into the doorway, produces a semiautomatic pistol, presses the muzzle of the gun to his temple with his finger on the trigger, and proclaims, "I can't take it anymore."</p><p>How will the teacher respond to this stressful, high-stakes situation? Will she intervene with verbal tactics or physical ones? Will she inadvertently put other students in danger by reacting too quickly? </p><p>An analysis by school security firm Safe Havens International found that teachers and administrators who had undergone traditional active shooter training were more likely to react to this situation by opting to attack the student or throw things at him, rather than taking the action steps outlined in the school's policies and procedures, such as calling 911 or instigating a lockdown. In other scenarios, trainees reacted in a similar manner that could intensify and aggravate the situation when time allowed for safer policies and procedures to be applied.</p><p>In the wake of high-profile massacres at schools and college campuses, institutions are preparing themselves for the emergency situations with scenario-based training programs. </p><p>The percentage of U.S. public schools that have drilled for an active shooter scenario rose from 47 to 70 percent from 2004 to 2014, according to a study by the National Center for Education Statistics. But the intensive search for solutions to these deadly events can lead to hasty planning and decision making, ultimately resulting in an ineffective response. </p><p>The number of teachers and administrators who opt to attack or otherwise approach the armed perpetrator indicates that current active shooter programs may be overwhelming for participants, causing them to respond to threatening scenarios in a dangerous way. Schools have also become narrowly focused on active shooter scenarios, when most deaths and accidents on campuses do not involve an active shooter. </p><p>Taking these factors into consideration, an all-hazards approach to scenario-based training allows schools to prepare for a range of incidents, including bullying, sexual harassment, and natural disasters. Fidelity testing then allows administrators and teachers to put those plans to the test and see how participants apply the training under stressful scenarios. </p><p>School leaders can then learn to rely on the solid foundational principles of policies and procedures, as well as communications and emergency plans, to diffuse potentially hazardous situations. Using these basic elements of active threat response and evaluating training programs to identify gaps could save lives.​</p><h4>Evaluations</h4><p>During the stress of an actual crisis, people often react differently than they have been trained to do. Fidelity testing of a training program can help determine if there are gaps between what the trainer thinks the trainees will do, and what actions trainees will take in real life. This was the aim of evaluations completed by campus security nonprofit Safe Havens International of Macon, Georgia. </p><p><strong>Methodology.</strong> Analysts conducted the evaluations at more than 1,000 K-12 public, faith-based, independent, and charter schools in 38 states. More than 7,000 one-on-one crisis scenario simulations were conducted by Safe Havens International in a series of school safety, security, and emergency preparedness assessments over the last five years. The participants were observed and scored by analysts who had completed a 16-hour formal training program and one day of field work. </p><p>Prior to running the scenarios, analysts came up with several action steps that should be taken in each scenario. These steps included initiating a lockdown, calling 911, sheltering in place, or pulling the fire alarm, for example. Based on those steps, the analysts developed a standardized scoring system to keep track of participant performance in the scenarios. </p><p>This type of training is known as options-based active shooter training because it gives the participants various responses to choose from. Many popular options-based programs are based on the U.S. Department of Homeland Security's Run. Hide. Fight. approach.  </p><p>Drawing from Safe Havens International's repository of more than 200 audio and video crisis scenarios, analysts ran the simulations and let administrators, support staff, and teachers respond accordingly. These simulations covered a range of scenarios, which were presented in several formats. </p><p>For example, some participants were guided through an audio narration of a school bus taken hostage by an armed student. The audio was paused, and the trainees were asked what they would do next in that situation. </p><p>Similarly, video scenarios depicted potentially violent situations that left participants with a number of choices on how to react. </p><p>In one scenario, a woman screams at staff in the school office while brandishing a claw hammer. In another, a student on a school bus jumps up with a gun and yells, "Nobody move, and nobody gets hurt!" The video is stopped and trainees are prompted to say how they would react. </p><p>Based on action steps that were predetermined to be ideal, analysts then scored the trainees' responses on tablet devices. The scoring was be tailored to individual clients. For instance, if analysts were training a school district that has a police officer on every campus, its response would be different from that of a rural district that does not have a law enforcement officer within 20 miles.</p><p><strong>Results. </strong>The results of the evaluations consistently showed that participants who were provided with options-based active shooter programs had lower scores than those who had not completed any type of training. </p><p>This outcome shows that current active shooter training methods may be overwhelming for administrators and teachers because they provide too much information—prompting them to attack when it is not necessary.</p><p>In an assessment in the northeastern United States, test subjects completed an options-based active shooter training program that was three and a half hours long. Evaluators found that the 63 administrators and staff members from 28 schools missed 628 out of 1,243 critical action steps that should have been implemented. That's more than 50 percent.</p><p>For example, participants failed to initiate or order a lockdown when it was appropriate 70 percent of the time. More than 55 percent of participants failed to call 911 or the school resource officer in scenarios depicting a person with a weapon, and 39 percent of participants failed to pull the fire alarm in situations involving fire. </p><p>During an assessment of a school district in the southwestern United States, 32 people from two groups participated in scenario simulations. One group completed a five-hour live training program based on the Run. Hide. Fight. video, developed by the district's school resource officers. The second group did not receive the training or view the video. </p><p>The simulation results revealed that none of the top five scoring participants had received any type of active shooter training. All five of the lowest scoring participants, on the other hand, had completed the training program. </p><p>The overall score was also significantly lower for the group that had completed training than it was for the untrained group. The lower scoring participants often opted to attack in situations where it was not the best option. </p><p><strong>Opting to attack. </strong>For the scenario described in the beginning of the article, where a student is potentially suicidal, analysts found that in one out of every four incidents, a school employee who had completed an options-based active shooter training would try to throw an object at or attack the student armed with a weapon. </p><p>Many of the participants in the simulations responded by opting to use force for almost any scenario involving a subject depicted with a gun. If the student in question was suicidal, such a reaction could be deadly, possibly leading to the student to shoot himself or others. </p><p>Participants who had not received formal training began talking to the student, encouraging him to put the gun down, and asking if it was okay for the other students in the classroom to leave. These basics of communication are essential in an active suicide threat situation and can help defuse possible violence.  </p><p>Another scenario featured a drunk man who was 75 yards away from a school at the same time that a teacher and her students were 25 yards from the school building at recess. The analysis found that 30 percent of participants playing the teacher chose to approach—and even attack the drunk man—even though he was three-quarters of a football field away from the school.</p><p>The best option in this scenario is for the teacher to instruct the students to go into the school and put themselves in lockdown, then go into the building and ask the office to dial 911. </p><p>In November 2017, a school in Northern California initiated its lockdown procedure when the school secretary heard gunshots nearby. The gunman tried to enter the campus but could not find an open door. Because school faculty followed policies and procedures, countless lives were saved.</p><h4>Active Threat Approach</h4><p>The narrow focus on active shooter incidents has left many schools ill-prepared for other active attacker methods, including edge weapons, acid attacks, and fire. Relying on active shooter training also neglects response to incidents that often go undetected, such as bullying and sexual harassment. </p><p>The Safe Havens International assessments revealed that many K-12 schools lack written protocols for hazardous materials incidents or do not conduct any training or drills for these easy-to-orchestrate, devastating types of attacks. Evaluations also revealed an unwillingness among some school staff to report incidents of sexual harassment.</p><p>Policies and procedures. Edu­cational institutions have written policies and procedures on a range of issues, including bullying, sexual misconduct, signing in visitors, and traffic safety. Scenario-based training will help demonstrate whether staff are prepared to apply those policies appropriately. All staff should be included in this training, including bus drivers, cafeteria employees, and custodial workers.</p><p>Scenario-based training can reveal the gaps between what procedure dictates and what staff would actually do when confronted with a threat. </p><p>For example, in one simulation conducted by Safe Havens International, a student sat in a classroom with a teacher after hours. The teacher stroked the pupil's hair inappropriately and used sexually explicit language. Some custodial staff faced with this scenario responded that they did not feel comfortable reporting what they saw to school administrators. Janitors, who may be more likely to witness such incidents, said they felt an imbalance of power among the staff, leaving them unwilling to speak up. </p><p>Administrators should address such issues by using multiple scenarios related to sexual misconduct to demonstrate to employees that they are not only empowered but required to report these situations. Reviewing these policies and procedures as part of scenario-based training, and incorporating possible threats other than active shooter, will bolster preparation among staff. </p><p><strong>Attack methods. </strong>While mass shootings garner the most media attention, most recent homicides at schools were caused by attacks that did not involve active shooter events, according to Relative Risk of Death on K12 Campuses by school security expert Steven Satterly. </p><p>The 2014 study revealed that of 489 victims murdered on U.S. K-12 campuses from 1998 to 2013, only 62 were killed by active shooters. The Columbine, Sandy Hook, and Red Lake Reservation School shootings made up 74 percent of those 62 deaths.</p><p>Several weapons possibilities exist, and should be acknowledged in training programs, including edged weapons, explosive devices, and fire. </p><p>There have been dozens of mass casualty edged weapons attacks in schools, and serious damage can occur in a matter of minutes. A mass stabbing and slashing incident in Franklin, Pennsylvania, in April 2014 left 21 victims injured when a sophomore began attacking other students in a crowded hallway. Similar attacks have occurred in China, Japan, and Sweden that have killed and seriously injured students and school employees.  </p><p>Acid attacks are occurring more frequently in the United Kingdom, as well as in India, East Africa, Vietnam, and other regions. </p><p>For example, in September 2016, a student rigged a peer's violin case with acid at a high school in Haddington, Scotland. The victim's legs were disfigured as a result.  </p><p>These types of attacks are relatively easy to carry out because acid is inexpensive and can be concealed in bottles that appear harmless. The injuries sustained in these attacks are gruesome and irreversible, and there are concerns that this attack method may become more common in the United States. </p><p>Many active shooter training approaches also fail to address combination attacks, in which the perpetrator uses two or more attack weapons, such as firearms and explosives, firearms and fire, and so forth. </p><p>In the 2013 attack at Arapahoe High School in Colorado, a student shot his classmates and a staff member several times before throwing three Molotov cocktails that set part of the library ablaze. The student then shot himself. </p><p>Combination attack methods can present complications for first responders who may have to decipher where each threat is located and which one to deal with first. These campus attacks demonstrate the danger of training concepts that focus intently on active shooter incidents, while not offering viable options for other extreme attack methodologies.</p><p>There are ways to better prepare school staff to react to violence and reduce the chance of unintended consequences. Scenarios that present a range of threats and situations help trainees learn to react in the most effective manner, and remind them to rely on existing policies. </p><p>Fidelity testing that includes a scoring system for action steps will help determine whether active shooter and active threat training concepts have been received by the faculty. Including all staff members who have contact with students creates an inclusive environment where everyone feels empowered to report misconduct. </p><p>Putting a mirror to current school emergency preparedness will reflect where changes need to be made. If there are significant gaps between the training concept and application of those concepts when reacting unscripted to scenarios, improvements are in order. By applying these principles, schools can prepare themselves for the common emergencies, the worst-case-scenarios, and everything in between.  </p><p>-- </p><h4>​Sidebar: keeping simulations safe<br></h4><p>​Even the most well-intentioned scenario-based training can result in injuries. Training programs that teach throwing of objects, taking people to the floor, punching and kicking, or similar uses of force can wind up hurting trainees and trainers alike.</p><p>At least one popular active shooter training program has resulted in high rates of serious injuries among trainees, according to Jerry D. Loghry, CPP, loss prevention information manager for EMC Insurance.</p><p>Loghry verified that EMC Insurance has paid out more than $1 million in medical bills to school employees for injuries sustained in trainings from one active shooter program over a 22-month time period. In addition, one police department is being sued due to those injuries. </p><p>Instructors can be trained on how to engage participants in use-of-force in a safe way. Reasonable safety measures should be put into place, such as floor mats, and participants should wear protective padding, goggles, and even helmets if necessary. </p><p>Safety rules should be written in advance and observed during training simulations. </p><p>Local law enforcement can be a valuable resource for simulating active threat situations in a safe manner, because police officers complete similar close-quarters combat training on a regular basis. Observing these best practices can help prevent litigation and liability issues, as well as enhance the overall experience of participants and instructors.​</p><h4>sidebar: fidelity Testing<br></h4><p></p><p>For stereo systems, fidelity means that the sound generated by the speakers is nearly identical to the sound of the music that is recorded. In marriage, fidelity means that a person will be faithful to their promises to another.</p><p>In the world of school safety, fidelity indicates a close alignment between what is intended by safety policies, plans, drills, and training, and what people do in reality. Fidelity testing is the best way to verify the level of alignment between intentions and reality.</p><p>In the case of active shooter preparedness, fidelity testing involves efforts to measure whether there is a close match between theory and what people will actually do under the stress of a violent incident.  </p><p>With properly designed active shooter preparedness approaches, practical application under extreme stress should mirror, to a reasonable extent, the theoretical expectations of the approach. If people cannot correctly apply the active shooter survival options they have been provided under simulated conditions, their performance will likely not improve when they are placed under extreme stress. </p><p>A high degree of fidelity helps reduce the distance between what people ideally do under stress and what they are likely to do. A reasonable level of fidelity testing of active shooter survival concepts should document that people are able to:</p><p> </p><p>•             Demonstrate the ability to identify when they are in an active shooter situation.</p><p>•             Apply each option they are taught in an appropriate fashion when tested with scenarios they do not know in advance.</p><p>•             Apply each option under limited time frames with incomplete information.</p><p>•             Demonstrate knowledge of when applying each option would increase rather than decrease danger.  </p><p>•             Demonstrate the ability to identify when they are in a situation involving firearms that is not an active shooter event.</p><p>•             Demonstrate the ability to properly address a wide array of scenarios involving weapons other than firearms.​</p><p>​<br></p><p><em><strong>Michael Dorn </strong>is the CEO of Safe Havens International. He has authored 27 books on school safety and emergency preparedness, and his work has taken him to 11 countries. He has provided post-incident assistance for 12 active shooter incidents at K-12 schools, and helped coauthor a u.s. government IS360 Web training program on active shooter events. He can be reached at mike@weakfish.org ​</em></p>GP0|#cd529cb2-129a-4422-a2d3-73680b0014d8;L0|#0cd529cb2-129a-4422-a2d3-73680b0014d8|Physical Security;GTSet|#8accba12-4830-47cd-9299-2b34a4344465
https://sm.asisonline.org/Pages/Find-the-Fire.aspxFind the Fire<p>​The University of Hawaii at Hilo (UHH), founded in 1941, is located on the largest island of the Hawaiian archipelago, Hawaii–also known as "the Big Island." The school offers 38 undergraduate areas of study, including a renowned astronomy program, to approximately 3,600 students.</p><p>The Hawaiian skies over the central Pacific Ocean offer a spectacular view of the heavens. </p><p>But despite the campus's magnificent panoramas, the university's security staff found itself gazing too often at fire panels that weren't functioning properly, says Ted LeJeune, project manager at UHH. </p><p>When the campus began major renovations about five years ago, the security department ran into challenges with the fire panels, which worked via radio signal. "We were starting to experience issues with the reflectivity and the inconsistencies of the radio system," LeJeune says, "so we were having trouble passing our final fire inspections with the fire marshal."</p><p>The institution's fire system includes panels that intermittently report back to a central station in the campus security office. "On a regular basis, the panels transmit signals that say, 'Hey, I'm here, I'm doing fine,'" LeJeune explains. "And as long as we get that heartbeat notification, the security office knows that we don't have any problems."</p><p>The fire panels report any issues to the central station, including triggered smoke detectors, pulled fire alarms, and offline panels. When any of these alarms are triggered, "we get an immediate notification to our campus security office that we have an issue with a building, and we need to dispatch somebody to investigate," LeJeune notes.</p><p>In the campus security operations center, which is staffed around the clock, security staff members monitor a large screen that displays the fire life safety system's current status, as well as active alarms. The screen allows operators to scroll through notifications and keep an archive of reports. In case of fire or another life-threatening hazard, the fire department is contacted. </p><p>The campus roofs are made of corrugated steel. But whenever the Hawaiian sun would hit the metal rooftops, the signals could get diffused or jammed, causing the radio-based fire alarm systems to report inconsistently, or not at all. This led to a host of issues for the campus security department. </p><p>"We were having intermittent connectivity and even losing connectivity to some of the locations because of the radio signal reflectivity of our roof systems," LeJeune says. </p><p>Besides the connectivity and transmission issues, the old radio units were burdensome to maintain, and an outside engineer had to travel to the campus to service the units. </p><p>These challenges led to a conversation with Digitize, which provides several aspects of the campus's fire life safety system. In the fall of 2016, Digitize suggested land-based radio units that connect into the university's existing fiber optic cable and Ethernet system. "We've done several upgrades over the last few years to standardize and stabilize our Internet," LeJeune explains, "and it was just a natural extension to add Digitize to the land system because we already had the existing backbone."</p><p>The land-based radio units allow the end user to remove the frequency transmitter on the fire panels, and connect into either the Ethernet or fiber connections in the buildings. This landline connection enables the panels to report back to the central station within seconds. </p><p>UHH launched a pilot project in the spring of 2017 to test the new product on its recently renovated College of Business and Economics building. The university upgraded its base unit in the campus security office to accommodate both the radio frequency and the land inputs. </p><p>During the testing, the land-based units successfully and accurately reported all issues to the central station. "Our pilot project went fantastically," LeJeune says. "We were able to retrofit the remote unit [with the landline], and we were able to clearly communicate and program the base unit," he says. The school also brought the fire department in to observe the new system. "They were thrilled that we were getting a more stable network and that we were able to more clearly manage and supervise our system." </p><p>Since installing the new system, the campus has not experienced any issues with fire alarm panel reporting. Over the next several months, the campus plans to add additional land-based units to at least 25 buildings. Some of the larger buildings will have their own unit while groups of smaller buildings can share units, LeJeune adds. </p><p>With the new system, UHH security staff can service the panels themselves, rather than relying on an outside engineer. "Digitize has given us in-house training, so that we can not only diagnose but also put new systems online, and program them at both ends to communicate consistently and properly," he notes. "The ability to work on them internally…and the training that we've been able to get from Digitize has just been a real major step forward for us." </p><p>He adds the new system allows security to fully focus on the issues that deserve attention. "It's about having confidence that we have consistent communications, and that we're not getting dropouts or false alarms," he says. "This allows the security office folks to focus on their assigned tasks rather than chasing ghosts and false alarms."</p><p>For more information: Abe Brecher, Digitize, www.digitize-inc.com, abeb@digitalize-inc.com, 973.219.2567 ​</p>GP0|#cd529cb2-129a-4422-a2d3-73680b0014d8;L0|#0cd529cb2-129a-4422-a2d3-73680b0014d8|Physical Security;GTSet|#8accba12-4830-47cd-9299-2b34a4344465
https://sm.asisonline.org/Pages/Safety-in-Shared-Spaces.aspxSafety in Shared Spaces<p>​Coworking spaces  are on the rise around the globe. These flexible work settings allow people without a traditional office building to still enjoy many of the amenities that come along with having a dedicated work environment. </p><p><em>The 2017 Global Coworking Survey</em>, conducted by Deskmag, along with SocialWorkplaces.com, found that there are an estimated 13,800 active coworking spaces worldwide, hosting more than 1 million people. </p><p>This represents a major increase from five years ago, when just 2,070 coworking spaces were used by 81,000 people globally. COCO, a coworking company based in St. Paul, Minnesota, offers several different levels of membership and types of space, so clients are only paying for the amount of time they need and space they require, says Megan Dorn, director of operations at COCO. </p><p>“Our idea in doing that was to be with our clients as they grow—from the beginning of their business, to hiring employees, to maybe needing private offices—which we also have,” she says. “So that’s what makes us a little bit different than your typical coworking space.” </p><p>When the company started in 2010, it had to distribute physical keys to its members, “which is a nightmare as you’re trying to grow,” she notes, and a security concern if a key was ever lost. </p><p>Because COCO normally leases its space in a larger building, it needed a security solution that was as flexible as the working environment it provides. “We usually have to find ways—when we’re opening a space or acquiring a space—to work with the building to find ways to get our security system installed,” Dorn explains. </p><p>When COCO acquired a new space in Chicago last May, the existing security system was a door locked by a PIN code, which the building never changed. The PIN code was distributed to a large number of people.</p><p>“The space got broken into a week before we acquired it. Laptops were stolen, and people were really on edge,” she notes. “So as soon as we came in to the Chicago space, one of our top priorities was to get a really solid access and security system in place.” </p><p>COCO turned to Brivo’s OnAir, a cloud-based access control system that easily integrated into the company’s membership dashboard, called Bamboo. Using Brivo, COCO can easily distribute keycards to its clients and manage membership usage and levels. </p><p>To set up the system, Brivo representatives come to COCO’s space and add card readers to the appropriate doors. They also set up schedules and the different access levels for membership types.</p><p>COCO has one membership accountant who works out of the company’s headquarters and oversees assigning new members a keycard number through Brivo. “It’s all digital, so it can be done remotely,” she notes. </p><p>A community manager at the member’s location—the lead COCO employee for that site—can then log on to Brivo and see which card number has been assigned for that client, add the number to their member profile in Bamboo, and distribute it. </p><p>Changing, granting, and revoking access levels, as well as keeping track of when members come and go throughout the building, are all managed through the Brivo platform. </p><p>“Say you want to upgrade a member from part-time to full-time. We’re able to just go into Brivo and quickly change your access. It’s active the moment that you do it,” she notes. “That’s actually been really helpful for us, given we have all this variability in types of membership.” </p><p>When a member badges in, a wealth of information comes up on the Brivo dashboard for the community manager to see. “Their picture, their name, their membership level, how many times they’ve checked in already that month, it immediately shows up,” she says. “So it tells you in real time exactly who’s in your space and when.”</p><p>The business value of OnAir is immense for COCO, Dorn points out, because the company can tell how often members are actually using the space, and whether they have made payments, as soon as they present their access card to the door reader. </p><p>“Let’s say someone is delinquent on payment. As soon as the member checks in, there’s going to be big red circle with an exclamation point [on the dashboard]–you can’t miss it,” she says. “It’s definitely helped us lower the sheer amount of delinquent payments that we have, and receive that payment.”</p><p>When a member badges in, Brivo also alerts the community manager if that person hasn’t been in the space very often that month. </p><p>“If we can find a member who we consider at-risk, who hasn’t been using the space, and we’re alerted to that we can reach out to them, invite them to an event, or try whatever we can to reengage them,” Dorn says. </p><p>COCO is also in the initial stages of using Brivo MobilePass, which lets COCO staff remotely lock and unlock doors via a smart device, for members who want to access the space after-hours but forget their keycard. </p><p>Because of how easily it can deactivate and reactivate access, COCO also encourages members who leave the company to keep their keycards. </p><p>“The goal is to try to get the member to come back. So if you have that card and you come back, you’re already set up in our system, all we have to do is reactivate the card and then we’ll also waive any setup fees,” Dorn says. </p><p>She notes the combination of security and business insights from Brivo has been tremendous for COCO. </p><p>“Brivo as a security system has helped us go from being a group of people working out of a space to a full-fledged company,” she says. “It really helps us manage all of the different types of membership and the stages of business they’re in.” </p><p><em>For more information: Nicki Saffell, sales@brivo.com, www.brivo.com, 301.664.5242 ​</em></p>GP0|#cd529cb2-129a-4422-a2d3-73680b0014d8;L0|#0cd529cb2-129a-4422-a2d3-73680b0014d8|Physical Security;GTSet|#8accba12-4830-47cd-9299-2b34a4344465