Guard Force Management

 

 

https://sm.asisonline.org/Pages/¡PRESTA-ATENCIÓN!.aspx¡PRESTA ATENCIÓN!GP0|#cd529cb2-129a-4422-a2d3-73680b0014d8;L0|#0cd529cb2-129a-4422-a2d3-73680b0014d8|Physical Security;GTSet|#8accba12-4830-47cd-9299-2b34a43444652017-07-13T04:00:00Z<p>¿Cómo pueden los operadores humanos evitar terminar exhaustos en el trabajo, o permanecer alerta tras conducir por extensos lapsos de tiempo? ¿Cómo pueden los guardias de seguridad asegurarse de no perderse una alerta crítica durante un largo turno?</p><p>El programa Factores Humanos y Cognición Aplicada (HFAC en inglés) de la George Mason University, ubicada en Fairfax, Virginia, está realizando pruebas con sujetos sobre la fatiga de vigilancia para averiguar más acerca de cómo y por qué el poder mental se merma, y cómo se lo puede reponer. A los sujetos en el Laboratorio Arch de la institución se les encarga una variedad de tareas para realizar en una gama de escenarios.</p><p>"Constantemente estamos haciendo que la gente haga lleve a cabo varias labores al mismo tiempo," dice la Dra. Carryl Baldwin, quien dirige el programa. "En uno de los supuestos, los sujetos deben realizar cinco tareas simultáneas, intentando alternar su atención entre tres pantallas, de una a la otra."</p><p>Baldwin explica que la fatiga de vigilancia ocurre cuando nuestros cerebros se ven abrumados por la tarea que están realizando. “La teoría principal explicando por qué experimentamos esta reducción de atención es porque nuestros recursos cognitivos se ven agotados," dice. “Y nos preguntamos, ‘Si ése es el caso, ¿cómo restauramos esos recursos?’ Así que empezamos una serie de experimentos, de los cuales muchos siguen en curso, buscando qué podemos hacer para que esa persona pueda retomar el ritmo, intentando paliar esa disminución de desempeño."</p><p>Una hipótesis, señala Baldwin, es que dejar que el intelecto deambule (que también se conoce como conectar a la red predeterminada de la mente) ayuda a restaurar el flujo sanguíneo en la parte del cerebro que se emplea al completar una tarea, la red dorsal de atención. "A esta idea se la llama l<i>a hipótesis de desacople</i>, ya que trata del ciclo de alternar entre dos grandes redes de atención," cuenta. "Tienes que realizar este ciclo constantemente para lograr sostener tu desempeño durante cualquier cantidad de tiempo."</p><p>En un campo como el de la seguridad, Baldwin señala que la falta de incidentes durante cualquier turno puede llevar a una fatiga aumentada, así como con cualquier actividad que tiene poco o ningún estímulo para el cerebro. “¿Cómo puedes mantenerte motivado para mirar pantallas si, turno tras turno, nada sucede?," dice. “Es probable que pierdas las señales, porque es difícil prestar atención cuando raramente obtienes alguna."</p><p>Los investigadores están trabajando en restablecer la efectividad de los sujetos para realizar tareas con una variedad de técnicas. “Una de las cosas que puedes hacer en las investigaciones de vigilancia es insertar falsas alarmas… para despertar a los sujetos," dice Baldwin. “Porque si estás esperando una señal que no va a tomar lugar durante todo el turno de ocho horas, es realmente difícil permanecer comprometido."</p><p>Ofrecer recompensas también puede ayudar a que la gente permanezca enfocada. “Estamos experimentando con retribuir a los sujetos de vez en cuando… principalmente para aumentar los niveles de dopamina, lo que creemos que, a su vez, aumentará su habilidad de mantener la atención en la tarea."</p><p>Baldwin comenta que simplemente estar de buen humor también pareciera promover la efectividad y el estado de alerta. “Hemos intentando reproducir música de un cierto tipo, particularmente con vibras positivas, música lenta que es popular y disfrutable, y a la gente le gusta," dice. “Éso tiende a que los sujetos se relajen y tengan una actitud positiva."</p><h4>Ciberfatiga</h4><p>La fatiga también afecta a aquellos que toman decisiones relacionadas a la seguridad. La mayoría de los usuarios de computadoras en los Estados Unidos de América se sienten “abrumados,” “resignados,” y “sin esperanza” respecto a la seguridad y privacidad de su comportamiento en línea. Ésto los lleva a tomar pobres decisiones de ciberseguridad, según el estudio realizado por el Instituto Nacional de Estándares y Tecnología (NIST) en Octubre de 2016, llamado <em>Fatiga de Seguridad.</em></p><p>Los autores del informe le cuentan a <em>Security Management</em> que ellos no necesariamente buscaban ofrecer conclusiones sobre la fatiga de seguridad en su investigación, sino que deseaban aprender más sobre el comportamiento de seguridad en línea del usuario típico de computadora. “Realmente estábamos tratando de entender las percepciones, creencias y conductas de las personas respecto a la ciberseguridad," dice Mary Theofanos, científica de computación en la Oficina de Datos e Informática del NIST.</p><p>Theofanos, junto al coautor Brian Stanton del Grupo de Visualización y Usabilidad del instituto, entrevistaron a personas oscilando entre las edades de 20 y 69 años de zonas rurales, urbanas y suburbanas de los EUA. Realizaron preguntas tales como: ¿qué haces en línea? ¿Con qué frecuencia cambias tu contraseña? ¿Cómo te sientes respecto a la ciberseguridad?</p><p>“Cuando empezamos a hablar con ellos, se percibía esta sensación avasallante de resignación, pérdida de control, derrotismo, y abstinencia de tomar decisiones," explica Theofanos. “Cuando realmente empezamos a buscarlas, nos dimos cuenta que éstas son las características de la fatiga de seguridad”.</p><p>Las siguientes son algunas señales de fatiga de ciberseguridad observadas por los investigadores:</p><p>• Evitar tomar acciones innecesarias</p><p>• Elegir la opción más fácil disponible</p><p>• Tomar decisiones conducidas por motivaciones inmediatas</p><p>• Comportarse impulsivamente</p><p>• Resignarse y sentir una pérdida de control</p><p>Stanton, de profesión psicólogo, comenta que los usuarios están cansados de que constantemente se les pida cambiar sus contraseñas, actualizar sus sistemas, y participar de otras buenas prácticas básicas de ciberseguridad e higiene.</p><p>“Cuando sobrepasas un cierto umbral, ya no tienes ninguna capacidad para ocuparte de las cosas, y éso es lo que estamos observando en el terreno de la seguridad," explica. “Esta gente ya no tenía la capacidad para tomar más decisiones sobre seguridad.”</p><p>Sentirse abrumado lleva a los usuarios a tomar decisiones pobres, así como no cambiar sus contraseñas o actualizar sus equipos, o fallar en la protección de su información personal, abriéndole la posibilidad a los ciberataques o al robo de datos.</p><p>El reforzamiento positivo, uno de los métodos clásicos para contrarrestar la fatiga de vigilancia, no necesariamente está disponible en el mundo virtual. “Es difícil obtener una recompensa en el ciberespacio porque no hay una relación directa de causa y efecto”, dice Theofanos. Por ejemplo, si los usuarios cambian su contraseña cada treinta días pero sus sistemas se ven infiltrados de todos modos, sentirán que sus prácticas de seguridad no los protegieron y que, por lo tanto, no vale la pena realizarlas.</p><p>“En ciberseguridad no te dan ninguna devolución si haces todo bien,” agrega Stanton.</p><p>Aquellos entrevistados también creían que, para empezar, los hackers nunca tendrían a su información en la mira, porque consideraban que no poseían nada de valor. Declararon que alguien más debería proteger sus datos, como el banco que emite sus tarjetas de crédito o sus empleadores.</p><p>Para combatir la problemática de la fatiga de seguridad, la investigación sugirió que las compañías tomen algunas medidas para asegurarse de que los usuarios no se sientan agobiados:</p><p>• Limitar el número de decisiones de seguridad que los usuarios deben tomar</p><p>• Hacer que tomar la decisión correcta de seguridad sea simple para los usuarios</p><p>• Diseñar buscando una constancia en la toma de decisiones cuando sea posible</p><p>Theofanos señala que los usuarios están al tanto de las ciberamenazas existentes, y muchos habían mencionado intrusiones de alto perfil que llegaron a las noticias. Aun así, ella indica que la buena ciberseguridad tiene que volverse un hábito, y la concientización no es suficiente. “No pueden reposar sobre un grupo de hábitos, porque todavía no los han desarrollado. Es el clásico concepto de practicar y practicar,"​ dice. “Es un paso mayor que sólo obtener educación y concientización generales."</p>

Guard Force Management

 

 

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https://sm.asisonline.org/Pages/Guns-and-Security-The-Risks-of-Arming-Security-Officers.aspxGuns and Security: The Risks of Arming Security Officers<p>​Cinemark was not to blame for the 2012 shooting at its Aurora, Colorado, movie theater where gunman James Holmes killed 12 people and injured 70 more. A jury did not find a <a href="http://www.denverpost.com/2016/05/19/cinemark-not-liable-for-aurora-theater-shooting-civil-jury-says/" target="_blank">lawyer’s argument compelling</a> that Cinemark should have provided armed security officers at the premier for <em>The Dark Knight Rises</em> because it was anticipating large crowds.</p><p>But should Cinemark have? Debates about armed security officers have flared up in the media and public discourse over the past few years. With the combination of a uniform and a firearm, armed officers may suggest a sense of security to the greater public, signaling that a business takes security and protection seriously. Others believe the presence of a gun merely stands to escalate dangerous situations.<br></p><p>The debate over the effect of firearms in such settings will not be settled anytime soon. But there are some things we do know about the consequences of arming security officers. Looking at it from an insurance perspective gives us a vantage to examine the risks and real-life consequences of arming security officers.<br></p><p><strong>Demand for Officers</strong><br></p><p>There are more than 1 million private security officers in the United States and about 650,000 police officers, according to the federal <a href="http://www.bls.gov/oes/current/oes333051.htm" target="_blank">Bureau of Labor Statistics (BLS)</a>. After several years of steep increases in the number of security officers, the field is expected to grow by a steady 5 percent every year, the BLS estimates. Private security officers, more and more, are the face of security in the United States.</p><p>In some industries, such as healthcare, armed officers are a growing presence. Crime in healthcare facilities is a serious issue, so hospitals are looking to provide stronger security. The percentage of healthcare facilities that reported staffing armed officers in 2014 was almost double the rate four years prior, according to an <a href="http://www.nytimes.com/2016/02/14/us/hospital-guns-mental-health.html" target="_blank"><em>article in The New York Times. </em><br></a></p><p>“To protect their corridors, 52 percent of medical centers reported that their security personnel carried handguns and 47 percent said they used Tasers,” the Times reported, citing a 2014 survey by the International Association for Healthcare Security and Safety.<br></p><p>As discussed in a previous <em></em><a href="/Pages/The-Dangers-of-Protection-What-Makes-a-Guard-Firm-Low--or-High-Risk.aspx" target="_blank"><em>Security Management </em>article,</a> there’s been a pronounced demand for insurance for armed security officers at legal marijuana facilities. We can always expect there to be demand for armed officers at government facilities, though the demand at schools has decreased slightly.<br></p><p><strong>Pros and Cons of Armed Officers</strong><br></p><p>Many people perceive armed security officers favorably as a deterrent against violence and an assurance that a violent incident can be quickly quelled. From a client’s standpoint, it offers a perception of higher protection.</p><p>Armed security officers are widely accepted as warranted in certain locations where the threat level matches the use of force. Government contracts and high-profile corporate executives are protected by highly trained armed officers. At banks, the risk of robbery also justifies an armed officer.<br></p><p>But from an insurance and risk standpoint, it is difficult to craft a convincing argument for armed security officers in many settings. The presence of a gun is not proven to de-escalate a situation in every environment, and it is unlikely to deter violent and determined individuals. The presence of an additional firearm—even in an officer’s hands—only stands to increase the risk of casualties. This is particularly true of public or crowded environments, like stadiums, schools, and restaurants.<br></p><p>By looking at insurance claims, it’s clear that when a security officer discharges his or her gun, the resulting claims are serious. There is a big difference between an officer using mace and an officer using a gun. Claims resulting from the use of firearms are likely to breach insurance policy limits, so firms employing armed security officers are wise to purchase higher limits of liability than firms not employing armed officers.<br></p><p>When someone is shot by a security officer, his—or his estate—will likely sue the business that contracted the officer. And the security firm and officer are going to be brought into the suit as well—no matter how well-trained the officer. If it goes to trial, it is very rare for a judge and jury to believe use of the weapon was justified. It is almost always perceived as excessive force.<br></p><p>The insurance marketplace for security firms is very small, and employing armed officers reduces the market even further. This means firms that provide armed officers will be paying a higher premium for less coverage; they will most likely be relegated to the surplus lines insurance market, which can mean more policy exclusions. Therefore, it’s important for the security firm to weigh the increased costs and policy limitations of taking on an armed contract.<br></p><p><strong>Mitigating Risks of Armed Officers</strong><br></p><p>If a client insists on armed officers, there are steps that can be taken to reduce the risk of an officer discharging his or her weapon. </p><p>All officers should be checked against lists of individuals who are not permitted to carry firearms, in addition to the usual criminal background check. For armed posts, staff them with off-duty or former law enforcement officers; police receive extensive firearms training, as well as other training that helps them de-escalate challenging situations.<br></p><p>Consider local or state licensing requirements for armed security officers—they can vary by municipality. In some states, armed officers are not required to have special firearms training. For those states that do, officers and clients can be protected by ensuring that officers are trained to use firearms. Situational training, which is recommended for all officers, is particularly important for armed security officers as it teaches them to understand a judicious use of force for the environment they serve.<br></p><p>There are no easy, blanket answers to the question of whether to arm security officers. But looking at the risks and financial implications might help security leaders make decisions on a case-by-case basis.<br></p><p><em>Tory Brownyard is the president of Brownyard Group, a program administrator that pioneered liability insurance for security guard firms more than 60 years ago. He can be reached at tbrownyard@brownyard.com or 1-800-645-5820.</em><br></p><p><br></p>GP0|#cd529cb2-129a-4422-a2d3-73680b0014d8;L0|#0cd529cb2-129a-4422-a2d3-73680b0014d8|Physical Security;GTSet|#8accba12-4830-47cd-9299-2b34a4344465
https://sm.asisonline.org/Pages/The-Dangers-of-Protection-What-Makes-a-Guard-Firm-Low--or-High-Risk.aspxThe Dangers of Protection: What Makes a Guard Firm Low- or High-Risk?<p>​<span style="line-height:1.5em;">Marijuana legalization for medical and recreational purposes has been analyzed endlessly in the media. But one impact of legalization has not been thoroughly discussed: an increased need for security guards.</span></p><p><span style="line-height:1.5em;">Marijuana dispensaries have become a prime target for robbery. Because of this, the dispensaries seek out guards—sometimes armed—to staff their storefronts and halt would-be robbers. But introducing armed guards into a high-risk environment has been shown to make a precarious situation even more volatile. </span><br></p><p><span style="line-height:1.5em;">When I’m asked to evaluate new security firm clients, it’s often for guidance on preventing problems with insurance rates and eligibility. For those purposes, we can think of firms as falling into two categories based on their risk appetites: some serve only low-profile risks—like office buildings—while others specialize in high-profile risks—like marijuana dispensaries.</span><br></p><p><span style="line-height:1.5em;">Each organization’s level of risk tolerance is unique. But when choosing to serve new industries, like the retail marijuana industry, security firms need to weigh the risks, potential costs, and insurance implications against the benefits of finding a new market for their services.</span><br></p><p><span style="line-height:1.5em;"><strong>What makes a high-risk guard firm?<br></strong></span><span style="line-height:1.5em;">High-risk guard firms work in spaces with large</span><span style="line-height:1.5em;">, public gatherings, such as sports arenas, shopping malls, music festivals, and even weddings. Any event or location that brings people together en masse and provides them with alcohol is risky for a guard firm.</span></p><p><span style="line-height:1.5em;">The logistics of these events and the proportion of people to guards creates an untenable situation. If a fight breaks out at a large sporting event and a guard is 30 rows away, he or she may not be able to reach the altercation before damage is done. However, the guard will certainly be drawn into a related insurance claim.</span><br></p><p><span style="line-height:1.5em;">High-risk guard firms also serve businesses that are a target for criminal activity. This is where marijuana dispensaries come in; large amounts of cash and, of course, inventory worth tens of thousands of dollars are held at these locations.</span><br></p><p><span style="line-height:1.5em;">There is not significant actuarial experience on which insurance companies can base pricing and coverage—the risk is too new—but there have been enough news reports of hold-ups, robberies, and shootings at these shops to raise red flags.</span><br></p><p><span style="line-height:1.5em;">The risk of high criminal activity also comes into play in some low-income housing facilities that see drug activity, assaults, and gang activity. Though guards’ jobs are usually to observe and report from a central location, they are often brought into claims stemming from incidents that happen elsewhere in the complex. </span><br></p><p><span style="line-height:1.5em;">For example, a 2006 shooting at a California apartment complex resulted in a <a href="http://www.pe.com/articles/steward-679646-guard-dordick.html" target="_blank">$55 million settlement </a>against a private security firm because the victim alleged that the security guard failed to protect him from a gang member who shot him.  </span><br></p><p><span style="line-height:1.5em;">Some guards serving late-night fast food restaurants are also considered high-risk. This is because when people have been out drinking at night, getting an order of greasy fries and a milkshake may be their final order of business. Crowds and alcohol do not mix, and adding an armed guard to the situation increases the risk of an adverse event.</span><br></p><p><span style="line-height:1.5em;"><strong>What’s wrong with being high-risk?<br></strong></span><span style="line-height:1.5em;">Guard firms serving clients in high-risk industries or areas may find it costly and difficult to secure insurance coverage. The experience of high-profile risks, like sporting events, concert arenas, and shopping malls, illustrates the point.</span></p><p><span style="line-height:1.5em;">Security firms guarding these venues are seeing insurance pressure, with increased rates and restrictions on available coverage. Security industry claims have long tails—meaning the effects are seen for many years—and as a result, firms are seeing their losses grow over time.</span><br></p><p><span style="line-height:1.5em;">Because of this, high-risk guard firms’ insurance options are limited to the “non-admitted” market. Non-admitted insurers are not regulated by states and do not pay into the state guarantee fund, so they can serve challenging risks. That means there is no protection for insureds in the event of insurance bankruptcy. Some contracts between security firms and their clients, however, will specify that the firm must be insured by an admitted carrier.</span><br></p><p><span style="line-height:1.5em;">Non-admitted carriers are more likely to put exclusions in their policies that should concern the guard firm, such as staffing guards at special events. Like most businesses, guard firms review their business insurance policies once a year when they come up for renewal. The firm may not think of existing exclusions when they are asked by a client to work an event. If something happens at the event that is excluded, the firm will not be covered for the insurance claim.</span><br></p><p><span style="line-height:1.5em;"><strong>How risky are armed guards?</strong><br></span><span style="line-height:1.5em;">The presence of firearms does not necessarily create a high-profile risk. It is acceptable and necessary for guards to carry them in certain settings where there is a high probability of an adverse event or the asset being protected is extremely valuable, such as banks and government contracts.</span></p><p><span style="line-height:1.5em;">But staffing a grocery store with an armed guard can appear to be a demonstration of excessive force when considered in the context of the asset being protected and the probability of an armed attack. Putting an armed guard at a fast food restaurant, school, or large event increases a guard’s exposure to the types of events that lead to insurance claims.</span><br></p><p><span style="line-height:1.5em;"><strong>How to keep a low-profile when it comes to risk?<br></strong></span><span style="line-height:1.5em;">Low-risk guard firms have minimal public exposure, working in settings like offices, high-end housing, government contracts, and industrial companies. In these settings, a guard is generally not responsible for large gatherings of people.</span></p><p><span style="line-height:1.5em;">But some firms do more to mitigate risk than choose safe clients. Careful pre-employment screening, supervision, a healthy pay scale, and ongoing training help reduce the risks associated with providing security services. Most states have standards for training and screening for security firms. Some firms meet these minimum requirements, but others go above and beyond.</span><br></p><p><span style="line-height:1.5em;">Government contracts tend to be low-risk for all of the reasons described above. They have strict built-in requirements for private security contractors and training requirements well-exceeding the state minimums. Having gone through extensive training and screening, they are at the higher end of the pay scale. And many guards for these contracts are retired law enforcement officers earning up to $50 per hour.</span><br></p><p><span style="line-height:1.5em;">This commitment to professionalism is a recipe for reduced risk in security services. We will have to wait to see how the burgeoning relationship between the legal marijuana industry and private security pans out, but high standards and training will reduce a security guard’s risk of incurring an insurance claim in any setting.</span><br></p><p><span style="line-height:1.5em;"><em>Tory Brownyard is the president of Brownyard Group, a program administrator that pioneered liability insurance for security guard firms more than 60 years ago. He can be reached at tbrownyard@brownyard.com or 1-800-645-5820.  </em></span><br></p><p><br></p>GP0|#cd529cb2-129a-4422-a2d3-73680b0014d8;L0|#0cd529cb2-129a-4422-a2d3-73680b0014d8|Physical Security;GTSet|#8accba12-4830-47cd-9299-2b34a4344465
https://sm.asisonline.org/Pages/Healthy-and-Secure.aspxHealthy and Secure<p>​With more than 8,000 Locations across the United States and approximately 247,000 employees, drugstore chain Walgreens puts a priority on protecting its assets, employees, and customers. The company’s security team, located at Walgreens headquarters in Deerfield, Illinois, strives to respond to any incident that requires attention in a timely manner, whether it be a robbery or a door alarm.</p><p>“Responding to events and dispatching is extremely important, especially in critical situations where we want to provide the best services to our people,” says Hal Friend, director of physical security and fire prevention for Walgreens.</p><p>The corporate headquarters, known as the support office, is home to around 7,000 employees. The security department, referred to as Asset Protection Solutions, is made up of asset protection officers (APOs), a physical access control systems team, and security specialists, among others.</p><p>About five years ago, the company was looking to upgrade its access control solution at its corporate headquarters and distribution centers. “We realized that we had outgrown the old platform we were on, and it wasn’t going to be able to keep up with us,” Friend notes. <img src="/ASIS%20SM%20Callout%20Images/0717%20Case%20Study%20Stats.png" class="ms-rtePosition-2" alt="" style="margin:5px;width:289px;" /></p><p>Walgreens turned to the Genetec Security Center platform, which offered an integrated video and access control solution with various features to meet the corporation’s needs. The installation was rolled out over the last few years across the corporate campus’s more than 40 buildings and distribution centers, and the last phase of the installation was completed in February 2017. </p><p>Synergis, the access control platform from Genetec, is unified with Genetec’s Omnicast video management platform through Security Center, tying the support office’s 700 cameras into one system. </p><p>Synergis operates card readers and turnstiles located throughout Walgreens’ support office campus and allows Walgreens to easily issue temporary badges for employees who forget or misplace their credentials. If workers forget or misplace their cards, they must produce identification to one of the company’s APOs. “The APOs verify in Genetec that the person is a badged employee, and then we have a process in Synergis to issue them a temporary badge that will expire at the end of that business day,” Friend explains.  </p><p>Through Synergis, the company can also set an expiration date for temporary badges for vendors, consultants, and contractors who need access for only a certain amount of time. </p><p>Walgreens has a handful of high-security locations, such as data centers, which require two-factor authentication. The employees with access to these areas must present their card to the reader, and place their fingerprint on a biometric scanner. </p><p>The company has also deployed anti-passback measures, which means the worker must badge in and badge out of the high-security location to prevent the badge from being shared. “If you leave without badging out, it will prevent you from badging back in, because the system thinks you’re still in there,” Friend notes. “It helps enforce compliance in high-value areas, so that we have exact record keeping on who was where, when.”</p><p>Through Synergis, the security team can also generate ad hoc reports that show the company who has access to specific locations. “We send those reports to the managers of those high-value areas, such as the data centers, and they audit them routinely to ensure that people who have access still require access,” he says.</p><p>Security Center from Genetec integrates into the company’s own security operations center, a 24/7 monitoring location staffed with trained officers called security specialists. If an alarm goes off anywhere on campus, the officers can click the associated alarm notification to view the video. “It’s really easy to immediately get that footage to see what happened,” he notes. </p><p>Many of the cameras on campus are situated around the perimeter or pointed at access control points. This allows for easy review of video footage related to any alarms triggered by doors forced open or turnstiles that appear obstructed. If an alert goes off, “we can immediately dispatch an asset protection officer to respond to that alarm, realizing that most of the events are mistakes,” he says. “But we investigate them all in case we do have an intrusion.”</p><p>In addition to protecting the support office, these officers monitor Walgreens locations across the country and provide dispatch calls to local law enforcement in the event of an emergency, using a video management platform from a different vendor.  </p><p>When a burglar alarm goes off at any of the store locations, security specialists use high definition video to go back and view the video associated with the alarm. If they can confirm that an intruder set off the alert, they call the police. “We dispatch only on verified alarms to cut down on false alarm dispatching, which is appreciated by law enforcement,” Friend notes. </p><p>With the headquarters located in a suburban environment, near major roads and highways, Friend says that unwelcome visitors can wander onto campus, though it is a rare occurrence. “There was an instance where the Genetec platform helped us identify an individual who came to the campus, and was not supposed to be here,” Friend says. Using video, which they turned over to law enforcement, “we identified how he got in, and then assisted the police in the investigation to apprehend that individual and resolve the matter.” </p><p>Walgreens does retain video for a specified amount of time to remain in compliance with the various audits that the company participates in. </p><p>Friend says that Genetec Security Center gives the corporation the flexibility it needs to maintain business efficiencies while providing security. “We’re ensuring security, but at the same time we never want security to impede the needs of the workforce at the campus,” Friend says. “We really feel we have that experience today with what we have.”</p><p><em>For more information: Beverly Wilks, bwilks@genetec.com, www.genetec.com, 866.684.8006</em></p>GP0|#cd529cb2-129a-4422-a2d3-73680b0014d8;L0|#0cd529cb2-129a-4422-a2d3-73680b0014d8|Physical Security;GTSet|#8accba12-4830-47cd-9299-2b34a4344465